Mailroom Clerk

Responsibilities

• Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling.
• Provide solutions to problems associated with special requirements such as bulk mail and other special needs.
• Maintain all mail stops and package rooms as appropriate.
• Research and follow-up with clients regarding tracking mail and/or packages.
• Perform mailroom inspections and inventory supplies.
• Any other activities to support JLL and/or site operations.
• Actively support an environment of teamwork, cooperation, performance excellence and personal success.
• Participate in the individual performance management program and personal development planning.
• Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements.

Client Relationship

• Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Support the day to day delivery of mail services on site in accordance with all agreed policies, procedures.
• Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations to the assistant/facility manager for consideration.