Mailroom Assistant, Library Mailroom and Messenger Service - VTS

About the role

The position involves the daily operations and services of the mailroom at The Jean and Alexander Heard Libraries. Key responsibilities include monitoring security, serving as a contingency messenger, and managing various deliveries and pickups.

Responsibilities

• Serves as the Liaison for guests at the loading dock entrance.
• Maintains Mailroom area security.
• Serves as contingency library messenger in the absence of the Lead Library Messenger.
• Must maintain current valid Tennessee driver's license and be able to drive the VU vehicle.
• Follows messenger route as set by Library Administration.
• Maintains a minimum of two daily pedestrian rounds according to the schedule.
• Maintains a minimum of one pedestrian route for Faculty delivery as schedule and weather permits.
• Coordinates mailroom operations to ensure timely and efficient processing and delivery for external pickups, including ILL courier services, U.S. Mail, UPS, and FedEx.
• Maintains flexibility in schedule to aid with urgent requests.
• Prepares itemized USPS documentation for library items sent to Station B.
• Able to answer inquiries regarding incoming and outgoing packages.
• Packages items securely for shipping.
• Tracks and archives records of UPS shipments.
• Creates UPS labels.
• Serves as Better World Books representative.
• Retrieves packed boxes.
• Prints labels.
• Ships and keeps statistics of volumes shipped.
• Distributes packaging material and boxes to all assigned faculty.
• Performs other duties as assigned.

Requirements

• Current valid Tennessee driver’s license.
• Ability to lift 50 lbs. consistently.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.
• Knowledge of library systems and procedures.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Physical stamina and strength.

Benefits

The position offers a supportive and collaborative work environment, opportunities for professional growth, and a competitive salary package.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the library and the community.