Mail Teller I (part-time)

Position Summary

Under general supervision, but following established policies and procedures performs a broad range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve With Purpose, Challenge Yourself and Own It. Remains cognizant and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other Member Services and support-related duties as assigned by Manager of Document Imaging and Records.

Responsibilities

• Gives prompt efficient and accurate service in the processing of mail transactions such as member deposits and loan payments.
• Responsible for ensuring own checks and the overall branch checks are balanced each day. Researches out of balance conditions and resolves them.
• Processes member deposit transactions through Remote Deposit Capture mobile applications and scanners.
• Responds to member correspondence by mail, email, or telephone regarding transactions affecting their accounts.
• Updates address information on members' accounts from USPS returned mail for entire organization.
• Updates address information in Bill Pay System (CheckFree).
• Stays abreast of and follows all Apple FCU products, services, policies, and procedures.
• Meets all internal training requirements for this position.
• Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures.
• Refers questionable transactions to the Manager of Document Imaging and Records.
• Distributes non-teller mail deliveries to other departments.
• Provides back-up to Research and Records Generalists as required.

Qualifications

• Minimum (12) twelve months financial institution or cash handling experience is helpful.
• A high school education or GED.
• Excellent oral and written communication skills.
• Excellent interpersonal and member/customer service skills.
• Able to process high volume of transactions quickly and accurately.
• Excellent math ability and attention to detail.
• PC proficient.
• The ability to lift 25lbs and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc.
• Ability to function in a financial institution environment.

Pay

Employment Type: Part-Time

Location

4097 Monument Corner Drive, Fairfax, VA 22030