Mail Services Associate

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is seeking highly motivated, enthusiastic team players interested in a career rather than just a job.

About the role

The Mail Services Associate is responsible for the efficient handling, sorting, and distribution of all incoming and outgoing mail and packages. This position plays a key role in maintaining timely, accurate, and secure delivery of correspondence and materials throughout the organization, while providing exceptional customer service and support to internal staff.

Responsibilities

• Manage Shipping & Receiving mail room functions and various office services.
• Process all materials received in the Mail Center.
• Per SOP, perform tasks for digital mail (sort mail by recipient, prep mail for scanning, and using a proprietary solution scan into the proper mail department queue).
• Provide customer service at the Mailroom service window during core business hours.
• Prepare and process outbound Domestic and International shipments using FedEx shipping management systems.
• Control inbound and outbound accountable packages.
• Weigh packages and determine postage.
• Sort parcels for shipping and receiving.
• Prepare items for processing, shipment, or transportation.
• Maintain time, volume, and delivery records.
• Re-stock supplies throughout the office.
• Provide general administrative and clerical assistance.
• Perform other duties as assigned.
• Restock fridges and cabinets twice daily (soda, milk, fruit baskets, coffee supplies, towels, napkins, chips, nuts, sugar, sweeteners).
• Submit weekly inventory sheets to replenish supplies.
• Escort vendors.

Requirements

• Must have a high school diploma.
• 1-2 years prior Mail Services experience in an office environment.
• Proficiency with Microsoft Office applications and good communication skills.
• General knowledge of international shipping including customs paperwork.
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance, and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Must work well under pressure with minimal supervision.
• Must be customer focused and display a professional demeanor.