Mail Room Staff

About the role

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Responsibilities

• Proficient with Google Suite applications including Gmail, Docs and Sheets.
• Communicate effectively in person or by using telecommunications with clients and fellow co‑workers; enjoy working with a diverse clientele.
• Strong interpersonal, written and verbal communication skills.
• Ability to multitask and work autonomously within established procedures and practices with limited supervision; set priorities, meet deadlines, work under pressure and adjust to change.
• Strong decision‑making, organizational and problem‑solving skills.
• Diligent and reliable.
• Attention to detail, good literacy skills and the ability to remain calm and productive when handling urgent mail or postage mistakes.
• Ability to open and properly distribute several correspondences daily.
• Mailing and handling of several correspondences daily.
• Drive the company vehicle to pick up large quantities of mail from P O Boxes (Charlotte) and from the courier service.
• Maintain a clean driving record and follow safe driving practices while using the company vehicle.
• Communicate well with fellow employees and work comfortably as part of a team.
• Demonstrate excellent customer service skills and enjoy working with a diverse clientele.
• Independently manage workload, set priorities, meet deadlines, work under pressure and adapt to change.
• Demonstrate integrity and strong character.

Requirements

• High School Diploma.
• 2‑5 years of related experience, or an equivalent combination of education and experience.
• Adaptability: adapts to changing work demands, stays focused on own work when faced with challenges, stays open to and learns from feedback.
• Physical activities: move, lift, carry supplies weighing less than 20 pounds without assistance; create documents/reports using a writing instrument or computer; enter and locate information on a computer; visually verify/read information; sit for extended periods; must be physically present in the office as business needs dictate.

Skills

• Personnel: follows applicable laws and regulations for handling sensitive/confidential files; reports issues/concerns to supervisor or HR.
• Training: follows all training documents and schedules.
• Judgment: makes effective choices using policies/procedures/guides; uses data/facts for day‑to‑day decisions; involves others as needed; recognizes problems and informs those who can correct them.
• Client‑centered: shows care and concern when serving clients; asks questions to understand needs; uses policies/information to exceed expectations; finds right resources (people/tools) at right