Mail Processing Receiving Clerk

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender specializing in financing new and pre-owned manufactured and modular homes, we offer a diverse range of loan products, world-class customer service, and a coast-to-coast presence.

About the role

The Mail Processing Center Clerk I is responsible for processing, receiving, sorting, distributing, picking up, and delivering company mail and packages for the enterprise. This role ensures mailing machines operate sufficiently, mail and packages reach their destinations in a timely manner, and document flow runs smoothly for the organization.

Responsibilities

• Processes incoming and outgoing mail:
  • Receives, sorts, and opens mail daily, organizing it by business unit (recipient).
  • Routes payments and checks to MPC Payment Processors.
  • Forwards tax bills and correspondence to MPC Tax Research Clerks.
  • Identifies and processes customer correspondence for imaging.
  • Receives, sorts, and sends all outgoing mail and packages via USPS, FedEx, and UPS.
• Completes daily mail routes throughout the office for pick-up and drop-off in mail service locations.
• Researches, identifies, and updates all returned mail based on team policies using the AS400 system for customer account access and address updates.
• Provides special print job services enterprise-wide for training, marketing promotions, laminations, and other needs as requested.
• Administers FedEx services, including setting up new user accounts and editing groups as necessary.
• Sends weekly packages to all Home Centers, Home Building Group, and Supply Facilities.
• Prioritizes special projects based on efficient shipping practices and department needs.
• Delivers excellent customer service:
  • Answers calls regarding mail and tracks packages for Retail Home Centers and Home Building Group teams.
  • Collaborates with special groups (e.g., Aramark, Facilities, Technology, Lodge) for deliveries as needed.
  • Troubleshoots lost or missing packages and mail.
  • Responds to emails from inter-enterprise team members.
  • Provides service at the Mail Processing window in the main hallway of the home office.
  • Supplies postage, shipping labels, and print jobs for work-from-home and extension-print email distributions.
• Supports vendor services:
  • Works with third-party couriers to ensure timely mail processing and dispatch.
  • Operates FedEx Ship Manager to print weekly shipping labels for outgoing packages to Retail Sales Centers and Home Building Facilities.
  • Organizes and sorts packages for daily UPS and FedEx pickups.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent required.
• 0-1 year of experience preferred; no experience required.
• Basic computer skills with the ability to type at least 25 wpm.
• Effective communication skills via phone, email, and in person.
• Ability to gather facts accurately, analyze causes, evaluate solutions, and make sound decisions.
• Capability to manage multiple and/or conflicting responsibilities.
• Strong attention to detail and organizational skills.
• Ability to work in a team environment.

Physical Demands

• Must be able to lift up to 25 pounds.
• Must be able to remain in a stationary position 50-75% of the time.
• Will walk throughout the home office daily for mail services, with varying frequency.
• Constantly operates a computer and other office productivity machinery (e.g., telephone, calculator, copy machine, printer).
• Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate processes.
• Works in a state-of-the-art, indoor, temperature-controlled office environment with sealed windows.

Pay

The expected hiring range for this position is $16.86 to $19.83 per hour, plus additional bonus opportunity. The stated range is based on experience, qualifications, and other relevant factors. Final compensation decisions will consider individual skills, internal equity, and organizational needs.

Schedule

Full-time, hourly position. Required in-office work schedule.

Benefits

• Medical and dental plan with prescription coverage and vision.
• 401(K) with 100% company match of the first 4%.
• Paid time off (PTO), maternity/paternity leave, and holidays.
• Volunteer Paid Time Off (VTO) for community involvement.
• Tuition assistance for your first degree.
• Onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs focusing on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.