Magnolia Table - Host

About the role

At Magnolia Table in Waco, Texas, the Host is responsible for greeting, checking in, and seating guests while contributing to an efficient front-of-house flow. This position reports to the Assistant Front of House Manager and has no supervisory responsibilities.

Responsibilities

• Ensure the highest level of guest care, in line with Magnolia’s brand
• Greet incoming guests with enthusiasm and provide information to ensure a seamless experience
• Strategically manage the flow of guests by pre-assigning and seating
• Obtain reservation information and provide accurate wait times to guests
• Assist with bussing and resetting tables when needed
• Ensure menus are cleaned between uses
• Maintain a clean and safe work environment that is always guest-ready
• Assist with running drinks and food when needed
• Respond to guest needs when possible and/or communicate to a manager if necessary
• Perform other duties as assigned

Competencies

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player, and contribute toward team goals.
• Critical Thinking: Identify and communicate challenges in day-to-day activities.
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Willingness to learn and adapt to new processes and technologies.
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.

Skills

• Strong customer service skills and ability to manage multiple tasks in a fast-paced environment required
• Ability to maintain a pleasant and professional demeanor while working with a sense of urgency required

Qualifications

• High school diploma or GED equivalent preferred
• 0-1 years of related work experience preferred
• Food Handler's license and TABC certification required upon hire
• Must be available to work weekends, nights, special events, and holidays as business needs require

Physical Demands

• Regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell
• Frequently required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment

• Operates in a fast-paced kitchen environment
• Routinely uses sinks, dishwashers, and tools to clean kitchen appliances
• Frequently exposed to hot water, potentially slippery floors, garbage disposals, and cleaning chemicals
• Occasionally exposed to outside weather conditions
• Noise level in the work environment is intermittent sounds at a level sufficient to cause hearing loss or fatigue
• Subject to high and low temperatures and workplace hazards