Madison, OH, Provider Liaison- Medical Assistant Temporary

About the role

Theoria Medical is a physician-led post-acute care organization that delivers value-based care in the skilled nursing facility (SNF) setting. We focus on bringing high-quality, patient-centered care directly to patients instead of having them come to us. We are at the forefront of healthcare innovation, integrating multispecialty provider services and cutting-edge technology into SNFs across the country.

Responsibilities

• Provider & Patient Visit Coordination
• Facilitate in-room telemedicine visits and schedule acute, follow-up, and routine provider appointments
• Prepare and support residents during provider visits, including positioning and documentation
• Update EHRs with medical histories to support care plans and visit encounters
• Care Coordination
• Support smooth transitions of care across the post-acute continuum, including referrals and follow-up appointments
• Facilitate prior authorizations and assist residents with ACO Voluntary Alignment forms
• Patient Education
• Reinforce provider instructions and educate residents on nutrition, fall prevention, medication reminders, and general wellness
• Distribute provider-approved materials and route clinical concerns to licensed staff or providers
• Documentation & Administrative Support
• Maintain accurate documentation in the EMR and support regulatory compliance and quality initiatives

Requirements

• Fosters a culture of best-demonstrated practices, customer and peer service orientation, measurement, performance, accountability, and continuous improvement
• Manages the Transition of Care process from admission to transition home (i.e., admission, discharge planning, and follow-up appointments)
• Serves as a resource for the patient and their family to help solidify the discharge and treatment plan
• Facilitates and clarifies the patient’s goals of care with the facilities and attending physicians
• Absorbs and communicates information to the patient and family about the [Company Name] care model
• Attends Interdisciplinary Team (IDT) meetings and provides additional information on patients
• Collaborates with the Community Medical Director daily to review the appropriateness of discharge plans
• Reviews with the CMD the medical necessity of Home Health orders and DME orders, and follows up with those HH and DME agencies on their treatment plan
• Facilitates access for patients to verify their ancillary services (e.g., DME, Home Health, outpatient rehab) are in place and meeting their needs
• Coordinates with the facility’s Case Management and Social Work teams on the discharge
• Develops relationships in the admitting, ED, and Case Management departments in the facility setting
• Coordinates with the facility’s Case Management and Social Work teams on the discharge
• Develops relationships with SNF administrators
• Obtains access to clinical records in the facility setting, and reviews and facilitates medical-records transfer to [Company Name]
• May conduct home visits based on community team needs
• Ability to explain the [Company Name] care model and engage new members into the program

Qualifications

• Graduate of an accredited Medical Assistant (MA) program
• Certified Medical Assistant (CMA) preferred
• Prior experience as a Medical Assistant in a clinical or care-coordination setting; Health Plan / Hospice Liaison experience preferred
• Managed Care experience preferred

Skills

• Superior interpersonal skills
• Experience charting in an EMR
• Detail orientation
• Problem solving, thinking autonomously, and owning the solution
• Professional demeanor
• Knowledge of geriatric medical practice and terminology
• Innovative mindset
• History of successful outcomes or quality-driven practices
• Commitment to ethical patient care
• Teamwork and a can-do attitude
• Advanced computer skills (e.g., Excel filtering and advanced features, Google/Gmail, etc.)
• Strong communication skills (verbal and written)

Benefits

Your compensation will range from $19-$24 per hour, depending on your experience and qualifications. Employees must be able to perform the essential functions of this position satisfactorily, with or without reasonable accommodation. Theoria Medical conducts criminal background checks and pre-employment drug testing on all candidates upon acceptance of a contingent offer.