Made-to-Measure Specialist, Beverly Hills Flagship
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones.
We need to parse the posting and extract sections.
The posting includes:
- The Team: description of boutique, reporting line, etc. This could be "About the role"? Actually "About the Role" heading is present later. The "The Team" and "The Opportunity" could be considered part of "About the role". We'll need to decide.
- "About the Role:" then bullet-like paragraphs: Made-to-Measure Expertise, Sales Objectives, POS, Asset Protection, Customer Service, Supervisory Responsibility: NO, Budget Responsibility: NO, Decision Making Responsibility: NO.
- "About You:" then qualifications: 2+ years in MTM or custom clothing experience, Minimum two years of experience in sales, experience in a luxury environment preferred, Strong planning and organizational skills..., Elevated leadership and communication skills..., Even-tempered..., Self-starter..., Open availability..., Ability to lift..., Bachelor’s degree... preferred but not required, Regular in-person work... essential function.
- Then "The range for this position is $29.00 - $31.00. Actual rates are determined based on the job, location, and individual experience." That's pay.
- Then "Hermès is proud to offer a variety of benefits..." list of benefits.
- Then "We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations." That's maybe part of requirements.
- Then "Company Overview:" etc. That's likely boilerplate but could be considered "About the company". Not required to include as a section unless we have heading for it? The allowed headings are limited: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should not add other headings like Company Overview. So we should omit that content (it's not required to preserve? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." But we also must not create sections not in allowed list. However we could embed company overview within About the role or maybe as a paragraph under About the role? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples, but likely we should only use those headings. It also says "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can choose to include only those sections that have content. If we have content that doesn't fit those headings, we could still include it under a relevant heading (like About the role) as prose. The company overview could be considered part of About the role? Not exactly, but we could put it under About the role as additional context. However the instruction says "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." It doesn't forbid other headings besides those examples, but the examples are given as typical. However they say "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." This suggests we should use those headings for sections. It doesn't explicitly forbid other headings, but to be safe, we should stick to those.
Thus we need to map content:
- About the role: Could include description of team, opportunity, role overview (The Team, The Opportunity, maybe the first paragraph). Also include the bullet points under "About the Role:" (Made-to-Measure Expertise, Sales Objectives, POS, Asset Protection, Customer Service, Supervisory Responsibility etc). Those are responsibilities/duties. But we also have a separate Responsibilities section. So we need to decide where to put duties.
Better: Use sections: About the role (general description), Responsibilities (list of duties), Requirements (maybe qualifications like experience), Qualifications (education), Skills (skills/abilities), Benefits, Pay, Schedule (if any schedule info). The posting does not mention schedule (like full-time, part-time, hours). So we should not create Schedule section because no specific content. Similarly, we may not have a separate Qualifications vs Requirements vs Skills; we need to parse.
The "About You:" includes experience, skills, education, physical ability, availability. Could be split into Requirements (experience), Qualifications (education), Skills (skills). But we have limited headings; we could combine.
We need to preserve all substantive info. Let's extract:
**About the role** (general):
- The Hermès Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as part of the Western Region.
- This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
- The Opportunity: The primary responsibilities of the Made-to-Measure Specialist are to provide highly developed technical MTM skills to achieve selling and customer service objectives and inspire the customer with the craftsmanship of Hermès’ product.
- The Made-to-Measure Specialist will achieve individual sales objectives, while continually developing and assisting the entire staff on proficiency and familiarity of the MTM program.
- All other duties as assigned by the supervisor.
That seems like role overview.
**Responsibilities** (detailed list):
From "About the Role:" we have several bullet-like paragraphs:
Made-to-Measure Expertise:
- Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style and origin.
- Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations, and work collectively with the tailor on proper fit for the client.
- Develop and train staff on new seasonal fabrics, and ensure entire team has a thorough understanding of the program while assisting in order generation and follow-through.
- Serve as an Ambassador in frequently communicating with MTM métier in Paris, relay feedback on products and services from customers to the department in Paris, follow through in managing and tracking orders from start to finish, and reinforce standards on MTM services to minimize rejection rates.
- Demonstrate consistent high level of customer service and sales productivity, with an entrepreneurial approach in supporting MTM events, as well as services in MTM/Bespoke for own clientele, assisting in the process with other team members and providing technical expertise to manage customer questions.
- Additional responsibilities include the updating and maintenance of all necessary tools for the program, maintaining workstation, ensuring seasonal swatch books are updated weekly.
Sales Objectives:
- Maintain presence on the sales floor and serve as an ambassador of the program to clients while also assisting in general selling activities throughout the store as needed.
- Accountable for meeting personal sales goal, selling across all métiers not limited to MTM, and work as part of a team for boutique to achieve its collective target.
- Organize and prioritize workstation and selling floor to support the sales effort.
- Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times.
- Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
- Provides assistance as needed in inventory preparation.
POS:
- Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
- Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
- Maintain cleanliness and organization of workstation at all times.
Asset Protection:
- Responsible for complying with all asset protection procedures such as employee sign in sheets, and bag checks in conjunction with AP as applicable.
- Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.
- Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns).
- Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
Customer Service:
- Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility: NO
Budget Responsibility: NO
Decision Making Responsibility: NO
These are responsibilities.
**Requirements** (maybe experience):
- 2+ years in Made-to-Measure or custom clothing experience.
- Minimum two years of experience in sales, experience in a luxury environment preferred.
**Qualifications** (education):
- Bachelor’s degree from a four-year college or university is preferred but not required.
- Regular in-person work at a Company-designated work location is an essential function of this position. (maybe this is a requirement but could be under Requirements.)
**Skills** (abilities):
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Elevated leadership and communication skills
- Even-tempered with ability to continuously multi-task
- Self-starter and able to work independently while balancing collaboration with a team
- Open availability to accommodate needs of the business
- Ability to lift between 0-25 lbs. without assistance
**Benefits**:
- Commission and bonus incentives based on sales performance
- Medical, Dental, Vision
- Life Insurance and Disability
- Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
- Paid Parental Leave and Transition Time
- 401(k) and Roth Retirement Plan with company matching and profit sharing
- Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
- Product discount and EAP resources
- Access to Calm App, Health Advocate, Family Building Support, and more!
**Pay**:
- The range for this position is $29.00 - $31.00. Actual rates are determined based on the job, location, and individual experience.
**Schedule**: No specific schedule info (like full-time, hours). So we should not create Schedule section.
We also have a line: "We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations." This could be part of Requirements or maybe a general statement; we could include under Requirements as a note.
Also "Company Overview:" etc is likely boilerplate but could be considered "About the company". Not in allowed headings; we could drop it as it's not required? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The company overview is substantive but not about the role. However we have no heading for it; we could incorporate it into About the role as a paragraph? But it's not about the role; it's about the company. However we could treat it as part of About the role? Might be stretching. But we could include it as a paragraph under About the role (maybe as "Company overview:" but that would be a heading inside the section, which is not allowed? We could just include it as a
inside About the role
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting and extract sections. The posting includes: - The Team: description of boutique, reporting line, etc. This could be "About the role"? Actually "About the Role" heading is present later. The "The Team" and "The Opportunity" could be considered part of "About the role". We'll need to decide. - "About the Role:" then bullet-like paragraphs: Made-to-Measure Expertise, Sales Objectives, POS, Asset Protection, Customer Service, Supervisory Responsibility: NO, Budget Responsibility: NO, Decision Making Responsibility: NO. - "About You:" then qualifications: 2+ years in MTM or custom clothing experience, Minimum two years of experience in sales, experience in a luxury environment preferred, Strong planning and organizational skills..., Elevated leadership and communication skills..., Even-tempered..., Self-starter..., Open availability..., Ability to lift..., Bachelor’s degree... preferred but not required, Regular in-person work... essential function. - Then "The range for this position is $29.00 - $31.00. Actual rates are determined based on the job, location, and individual experience." That's pay. - Then "Hermès is proud to offer a variety of benefits..." list of benefits. - Then "We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations." That's maybe part of requirements. - Then "Company Overview:" etc. That's likely boilerplate but could be considered "About the company". Not required to include as a section unless we have heading for it? The allowed headings are limited: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should not add other headings like Company Overview. So we should omit that content (it's not required to preserve? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." But we also must not create sections not in allowed list. However we could embed company overview within About the role or maybe as a paragraph under About the role? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples, but likely we should only use those headings. It also says "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can choose to include only those sections that have content. If we have content that doesn't fit those headings, we could still include it under a relevant heading (like About the role) as prose. The company overview could be considered part of About the role? Not exactly, but we could put it under About the role as additional context. However the instruction says "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." It doesn't forbid other headings besides those examples, but the examples are given as typical. However they say "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." This suggests we should use those headings for sections. It doesn't explicitly forbid other headings, but to be safe, we should stick to those. Thus we need to map content: - About the role: Could include description of team, opportunity, role overview (The Team, The Opportunity, maybe the first paragraph). Also include the bullet points under "About the Role:" (Made-to-Measure Expertise, Sales Objectives, POS, Asset Protection, Customer Service, Supervisory Responsibility etc). Those are responsibilities/duties. But we also have a separate Responsibilities section. So we need to decide where to put duties. Better: Use sections: About the role (general description), Responsibilities (list of duties), Requirements (maybe qualifications like experience), Qualifications (education), Skills (skills/abilities), Benefits, Pay, Schedule (if any schedule info). The posting does not mention schedule (like full-time, part-time, hours). So we should not create Schedule section because no specific content. Similarly, we may not have a separate Qualifications vs Requirements vs Skills; we need to parse. The "About You:" includes experience, skills, education, physical ability, availability. Could be split into Requirements (experience), Qualifications (education), Skills (skills). But we have limited headings; we could combine. We need to preserve all substantive info. Let's extract: **About the role** (general): - The Hermès Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as part of the Western Region. - This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. - The Opportunity: The primary responsibilities of the Made-to-Measure Specialist are to provide highly developed technical MTM skills to achieve selling and customer service objectives and inspire the customer with the craftsmanship of Hermès’ product. - The Made-to-Measure Specialist will achieve individual sales objectives, while continually developing and assisting the entire staff on proficiency and familiarity of the MTM program. - All other duties as assigned by the supervisor. That seems like role overview. **Responsibilities** (detailed list): From "About the Role:" we have several bullet-like paragraphs: Made-to-Measure Expertise: - Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style and origin. - Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations, and work collectively with the tailor on proper fit for the client. - Develop and train staff on new seasonal fabrics, and ensure entire team has a thorough understanding of the program while assisting in order generation and follow-through. - Serve as an Ambassador in frequently communicating with MTM métier in Paris, relay feedback on products and services from customers to the department in Paris, follow through in managing and tracking orders from start to finish, and reinforce standards on MTM services to minimize rejection rates. - Demonstrate consistent high level of customer service and sales productivity, with an entrepreneurial approach in supporting MTM events, as well as services in MTM/Bespoke for own clientele, assisting in the process with other team members and providing technical expertise to manage customer questions. - Additional responsibilities include the updating and maintenance of all necessary tools for the program, maintaining workstation, ensuring seasonal swatch books are updated weekly. Sales Objectives: - Maintain presence on the sales floor and serve as an ambassador of the program to clients while also assisting in general selling activities throughout the store as needed. - Accountable for meeting personal sales goal, selling across all métiers not limited to MTM, and work as part of a team for boutique to achieve its collective target. - Organize and prioritize workstation and selling floor to support the sales effort. - Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. - Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc. - Provides assistance as needed in inventory preparation. POS: - Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed. - Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day. - Maintain cleanliness and organization of workstation at all times. Asset Protection: - Responsible for complying with all asset protection procedures such as employee sign in sheets, and bag checks in conjunction with AP as applicable. - Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. - Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). - Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management). Customer Service: - Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS. Supervisory Responsibility: NO Budget Responsibility: NO Decision Making Responsibility: NO These are responsibilities. **Requirements** (maybe experience): - 2+ years in Made-to-Measure or custom clothing experience. - Minimum two years of experience in sales, experience in a luxury environment preferred. **Qualifications** (education): - Bachelor’s degree from a four-year college or university is preferred but not required. - Regular in-person work at a Company-designated work location is an essential function of this position. (maybe this is a requirement but could be under Requirements.) **Skills** (abilities): - Strong planning and organizational skills with a sense of priority for deadlines and attention to detail - Elevated leadership and communication skills - Even-tempered with ability to continuously multi-task - Self-starter and able to work independently while balancing collaboration with a team - Open availability to accommodate needs of the business - Ability to lift between 0-25 lbs. without assistance **Benefits**: - Commission and bonus incentives based on sales performance - Medical, Dental, Vision - Life Insurance and Disability - Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time) - Paid Parental Leave and Transition Time - 401(k) and Roth Retirement Plan with company matching and profit sharing - Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance) - Product discount and EAP resources - Access to Calm App, Health Advocate, Family Building Support, and more! **Pay**: - The range for this position is $29.00 - $31.00. Actual rates are determined based on the job, location, and individual experience. **Schedule**: No specific schedule info (like full-time, hours). So we should not create Schedule section. We also have a line: "We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations." This could be part of Requirements or maybe a general statement; we could include under Requirements as a note. Also "Company Overview:" etc is likely boilerplate but could be considered "About the company". Not in allowed headings; we could drop it as it's not required? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The company overview is substantive but not about the role. However we have no heading for it; we could incorporate it into About the role as a paragraph? But it's not about the role; it's about the company. However we could treat it as part of About the role? Might be stretching. But we could include it as a paragraph under About the role (maybe as "Company overview:" but that would be a heading inside the section, which is not allowed? We could just include it as a
inside About the role