MacOS, Desktop Engineer Subject Matter Expert

About the role

Jamf Subject Matter Expert needed to own the design, deployment, and lifecycle management of a Jamf Pro environment supporting macOS endpoints.

Responsibilities

• Ensure user requirements are documented and traceable to implemented solutions.
• Lead Phase 1 deployment of Jamf-managed MacBook devices as part of the VDI replacement initiative.
• Produce weekly endpoint performance reports covering device health, patch compliance, software utilization, and user behavior trends.
• Provide Tier 3 support for Jamf Pro and escalate issues as needed.
• Collaborate with the Help Desk to automate solutions and create self-service quick fixes.
• Packaging and deploying applications to macOS endpoints using Jamf Pro.
• Configure and administer Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, and Jamf ADCS Connect.
• Manage Jamf integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
• Build custom scripts and solutions to manage MacBook devices.
• Proactively maintain macOS, Jamf, and software deployment updates, including vulnerability remediation.
• Troubleshoot application installation, performance, and runtime issues within the macOS environment.
• Drive meetings with Business, IT, and Security Leaders to develop requirements and communicate environmental changes.
• Drive automation of processes in the end user experience space.
• Document changes, policies, procedures, and configurations.
• Provide cross-training and mentoring to team members.
• Perform other duties as assigned.

Qualifications

• Bash scripting and Jamf API experience.
• In-depth knowledge of Jamf Pro, including Jamf Connect, Jamf Protect, Jamf Infrastructure Manager, and Jamf ADCS Connect, plus integrations with SSO, LDAP, Cloud Identity Providers, and SMTP.
• Up-to-date knowledge of Apple macOS best practices.
• 3+ years managing macOS endpoints in an enterprise environment using Jamf Pro.
• Experience deploying and packaging applications for macOS endpoints.
• Desktop application troubleshooting on macOS.
• Experience operating in a DevOps culture.
• Bachelor of Science in Computer Science or related degree, or equivalent experience.
• 5+ years of experience in a desktop engineering or end user experience role.
• 3+ years of experience with Jamf Pro in an enterprise environment.

Preferred Qualifications

• Microsoft Entra (Azure AD) experience.
• Jamf 400 Certification.