Machine Learning Engineer, Agentic Application

About the role

At Moveworks, you'll have the unique opportunity to work at the core of our cutting-edge Generative AI product, scaling and optimizing it to meet the growing demands of the enterprise solution space.

Responsibilities

• Construct an extensive product infrastructure, complete with user-friendly interfaces that empower engineers and configurators to effortlessly customize and optimize generative AI models.
• Design scalable API abstractions for our conversation platform, which supports all popular chat clients (such as MSTeams, Slack, and Web) and offers a neutral API for developing other parts of the engineering system.
• Optimize the dialog engine to accommodate a wide range of conversational features, leveraging private domain knowledge unique to each enterprise customer in the cloud, and enable real-time multilingual translation.
• Ensure minimal memory footprint, low latency, and streamlined development process for application engineers.
• Foster a culture of excellence and continuous improvements among fellow engineers.
• Provide comprehensive insights and visibility into the performance of our conversational AI product, implementing a robust logging and tracing framework, user-friendly debugging and triaging tools, and automated metrics for efficient monitoring and analysis.
• Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives.

Qualifications

• A strong foundation in computer science and software engineering, coupled with expertise in building scalable systems.
• A deep understanding of clean, modular, and scalable API design.
• The ability to champion best coding practices and influence fellow engineers to uphold high standards of code quality and craftsmanship.
• A passion for optimizing systems and improving performance.
• Able to independently research new requirements and develop innovative solutions.
• Strong communication skills to effectively articulate rationales and design approaches.
• A cross-functional awareness that enables seamless collaboration with various teams.
• A bachelor's degree or higher in computer science or a related field, demonstrating academic foundation in the field.
• 2+ years of professional development experience, specifically in building systems at scale.

Additional Information

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export license or other approval that may be required by relevant export control authorities. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.