Macallan Boutique Manager

Boutique Brand Consultant

• Point of contact for the Brand (Daily Operations and Brand Training)
• Responsible for overseeing Prestige Selling / DTC processes in line with brand guidelines.
• Maintain Inventory and report to Operator Managers and Replenishment Teams as required
• Maintain Store Presentation. Report maintenance issues or housekeeping supplies needed.
• Maintain Storage Areas and manage according to expected standards.
• Update Visual Merchandising as requested by the brand. Ensure Shelf Pricing is correct.
• Support the team with understanding the Product Sell Out Limits and Selling Guidelines. Monitor adherence by all retail staff.
• Support with developing and tracking incentive programs.
• Coach and Mentor the team on Brand Knowledge.
• Training Coordination / Market Visit Support

General Store Visual Merchandising / Customer Management

• Maintain store standards that always reflect and adhere to the visual merchandising guidelines
• Possess an eye for detail, handle stock taking, replenishing and updating sales display areas
• Support control and management of stock aligned to management directions
• Enhance customer service standards in store to ensure world class service is delivered; go beyond and offer premium services to customers in recommending the right product selections
• Daily housekeeping of shop's cleanliness

Sales/ Business Monitoring

• Welcome every customer and deliver the best customer experience through the delivery of premium customer service, product knowledge and expertise
• Ensure customers feel comfortable in the Boutique while educating them about the brand with bespoke tastings
• Participate in all activities contributing to the overall objectives of the store
• Handle POS and cashiering activities; Process sales transaction in a confident and professional manner
• Drive and achieve individual and team objectives and be accountable for retail sales results; Consistently achieve or exceed monthly and seasonal individual and store sales targets
• Engage with clients to develop long-term relationships and confidence in The Macallan products and services
• Collect customers’ CRM details to build and maintain the customers’ profiles, ensuring personal follow-up with the customer
• Actively strengthen own product knowledge by being updated on market trends in the Wines and Spirits industry; Participate in store training, being updated on all product lines and researching relevant information on products
• Any other ad-hoc duties as assigned

Qualifications

• Bachelor’s Degree in Management, Business or equivalent
• Minimum 3 years within luxury retail store experience; leadership experience with sales and luxury merchandise a plus
• Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
• Able to make sound decisions with relevant facts at hand, does not shy away from conflict
• Good problem solving skills
• Work independently and on weekends and outside of regular office hours, if required
• Fluency in English and other languages as required by location

Benefits

• Day One Health Benefits
• 401k Plan Contributions
• Paid Time Off
• Paid Holidays
• Bonus Eligible
• Parking Reimbursement
• Employee Discounts

Pay

The salary range for this position is $75,000-$110,000. Placement within this range will be based on experience, qualifications, and internal equity. This role is eligible for an annual bonus program.