M·A·C Artist - Part-Time

Position Summary

The M·A·C Artist represents the image, products and culture of the company to the Customer. Their primary responsibility is customer service and sales, achieved through exceptional communications skills and artistic abilities. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.

Principle Accountabilities

• Customer Service

• Greet customer within 30 seconds upon their arrival - ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training)
• Provide welcoming, personal, professional and consistent service to all Customers at all times
• Ask questions, investigate preferences, listen to customer, make the experience interactive by following the IMAC (Interactive Service Between MAC Artists and Customer) process
• Suggest group of appropriate products and/or colors to meet and exceed customers’ needs
• Absorb and apply knowledge of M·A·C consciousness programs and philosophies
• Inform customers of M·A·C consciousness programs and philosophies
• On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system
• Practice current good counter practices
• Sales
• Obtain Customer data for M·A·C Addict book or other client list as required
• Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives
• Keep informed about products/company information/store information
• Actively participate in store theme days and events and new product launches
• Study the Skills Certification requirements and complete as many skill sets as appropriate
• Actively participate in M·A·C training sessions and partnered store mandatory training sessions
• Maintaining Work Environment
• Participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business
• Maintain a clean and organized work area
• Maintain tester units in proper schematic order
• Clean or replace any broken or damaged products
• Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas
• Inform management of any store maintenance issues
• Inform management of any Health and Safety issues which might lead to accidents
• Administrative Assistance Activities
• Complete assigned projects such as counting expiration dates, batch codes on products, compiling information on transfers and RTV’s
• Absorb and apply knowledge of M·A·C consciousness programs and philosophies
• Assist with inventory counts
• Submit accurate time worked in voice response system in appropriate time period
• Complete appropriate Customer correspondence as required
• Adhere to proper security procedures regarding handling of cash and assets
• Absorb and apply knowledge of M·A·C consciousness programs and philosophies
• Absorb and apply knowledge of M·A·C consciousness programs and philosophies

POSITION REQUIREMENT

• A minimum grade 12 education
• Job-Related Skills: Excellent customer service, communication, organizational skills and time management skills
• Job-Related Experience: Cosmetic experience preferred
• Analytical/Interpretive Skills: Ability to assess customer needs and make recommendations
• Additional Requirements: Ability to work in a fast paced environment including evenings and weekends. Professional demeanor and ability to be flexible and handle change in a positive manner.