MA/Front Desk Specialist- Julington Creek

About the role

The largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics seeks a full-time Front Desk Specialist/Medical Assistant to join their team in Jacksonville. This role rotates daily/weekly between front desk and medical assistant duties.

Responsibilities

• Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Schedules patient appointments.
• Clears faxes each morning and delivers to appropriate practitioner.
• Maintains nursing stations and examination areas in accordance with OSHA standards and Universal Precautions procedures.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Inputs patient information and demographics into computer system.
• Validates insurance, and PCP.
• Collects co-pays, deductibles, and all outstanding balances.
• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
• Meets and greets patients; announces, directs, and/or escorts to appropriate area.
• Measures and records vital signs and other relevant patient information.
• Responds to patient questions either in person or by phone in a courteous and professional manner.
• Assists in resolving patient concerns or complaints, utilizing sound judgment and referring issues to management when necessary.
• Exhibits a high degree of courtesy, tact, and professionalism when interacting with patients, families, and other healthcare professionals.
• Adjusts to fluctuating peaks in patient flow, acuity, and operational demands while maintaining quality patient care.
• Reviews and records vaccine documentation, including vaccine reconciliation and verification.

Qualifications

• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

Competencies

• Teamwork
• Customer Service
• Interpersonal Skills
• Oral Communication
• Diversity
• Ethics
• Professionalism
• Adaptability
• Attendance/Punctuality
• Dependability

Additional Duties

• Travel: Travel is primarily local during the business day.
• Supervisory Responsibility: None.

Work Environment

This position operates in a professional medical office environment. This profession also operates in a fast-paced, highly customer service environment, working with children and family or guardians. This role routinely uses standard office equipment such as laptops and computers as well as medical equipment. Physical demands include standing, walking, sitting, using a keyboard, handling or feeling objects, or controls; reaching with hands and arms; balancing; stooping, kneeling. The employee must occasionally lift or move up to 20 pounds. Exposure to bloodborne and airborne pathogens or infectious materials. Frequent loud noise such as crying, yelling or screaming.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 8 p.m. and Saturday and Sunday 8:45 a.m. to 4 p.m. This position will require weekend and holiday hours at certain locations.