MA / Customer Service Rep-Urology-Full-Time-Days

About the Role

A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.

Responsibilities

• Take patient's vital signs.
• Prepare patients for the provider's care.
• Assist with patient examinations or treatments.
• Correctly document all entries in the medical record, either electronic or hard copy, to include signature, date, and time.
• Administer medication as directed by and under the direct supervision of a licensed physician.
• Observe and report patients' signs or symptoms.
• Collect routine laboratory specimens as directed by the provider.
• Administer basic first aid.
• Participates in performance improvement projects.
• Participates as an active care team member in the coordination of patient care.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
• May travel to other clinics under additional duties.
• Additional duties as assigned may vary.

Requirements

• High School Diploma / GED required at time of hire.
• A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
• Certified Medical Assistant (CMA) required—or within 6 months of hire.
• Basic Life Support (BLS) required at time of hire—American Red Cross or American Heart Association.
• Medical Terminology Certificate preferred at time of hire.

Qualifications

• 1-year Medical Assistant experience preferred.
• 2–4 years clerical/customer service experience, ideally in a healthcare-related industry preferred.
• 1-year experience with third-party payors and computer experience for inputting data and reviewing preferred.