M&R Assistant Manager

Main Tasks

• Provide guidance and coaching to District staff on M&R matters through weekly team meetings and one-on-one mentoring.
• Communicate, implement, and monitor District goals/targets in line with company business/financial objectives.
• Maintain cost-saving goals/targets and ensure their realism and achievability.
• Represent the company in local litigation matters as necessary.
• Ensure the hiring, training, and retention of the best personnel.
• Take corrective action where needed.
• Manage day-to-day staff activities according to Company, Union, or local regulations.
• Create and sustain open communication to support staff efficiency.
• Strategically plan the utilization of District manpower to support organizational goals and responsibilities.
• Provide direction to staff through shared knowledge of terminal & depot processes.
• Offer guidance and explanations of ZIM repair policies.
• Ensure these policies are understood and followed precisely by staff & vendors.
• Conduct weekly discussions with staff on current trends and equipment use.
• Monitor Key Performance Indicators (KPIs) and provide feedback.
• Review and revise or approve in-service repair estimates as required.
• Control third-party billing processes using ZIM’s Code of Practice.
• Maximize invoicing and collections.
• Drive continuous improvement by proactively identifying and rectifying service shortfalls before they affect customers.
• Weekly interactions with agency operators.
• Conduct audits to ensure ZIM’s repair policies are being followed.
• Request and review local vendor contracts.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of industry standards “IICL” International Institute of Container Lessors regarding container, chassis, reefer and genset repair methodology.
• Knowledge of acceptable industry repair task time tariffs and part prices.
• Experience in marine and/or terminal operations, customer service, and logistics (equipment control, intermodal and M&R) is preferred.
• Strong technical background with knowledge of best industry M&R practices, standards, and conventions, including but not limited to IICL, UIIA, and AAR.