Lytle CFT - Cross Functional Rep - Part time

About the role

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties
• Ensures compliance with departmental / Store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Qualifications

• 18+ years of age
• 6+ months of experience in H-E-B Store operations - Required
• Knowledge of computer systems (Symbol, ACR, label machine) - Required
• Customer service and interpersonal skills - Required
• Verbal / written communication and reading skills - Required
• Ability to adapt to performing a wide range of duties across multiple departments - Required
• Ability to work autonomously - Required
• HS Diploma or GED or equivalent - Required
• Completion of Company Orientation and Safety Training - Required

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, requiring detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Work flexible schedules to accommodate differing department shifts
• Bakery: Constantly reach at waist, grasp; Frequently stand, walk, reach at shoulder, bend; Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction; Occasionally exposed to wet, cold, hot conditions, loud noise; Ability to lift 50 lbs, and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally exposed to wet, cold conditions, loud noise; Dairy: lift 40 lbs, manage in excess of 85 lbs; Frozen: lift 60 lbs, manage in excess of 75 lbs; Grocery: lift 50 lbs, manage in excess of 80 lbs; Market: lift 40 lbs, manage in excess of 40 lbs
• Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally exposed to wet, cold, hot conditions, loud noise; Ability to lift 55 lbs, and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally exposed to wet conditions, loud noise, ambient temperatures; Cosmetics: lift 45 lbs, manage in excess of 45 lbs; Drugstore: lift 15 lbs, manage in excess of 15 lbs; GM: lift 50 lbs, manage in excess of 45 lbs
• Floral: Constantly reach at waist, grasp; Frequently stand, walk; Frequently exposed to cold conditions; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally exposed to wet, cold, hot conditions, loud noise; Ability to lift 55 lbs, and manage in excess of 45 lbs
• Gas Station: Constantly sit, reach at waist; Frequently grasp; Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Ability to lift 40 lbs, and manage in excess of 40 lbs
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasp; Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally stand, bend, crouch, kneel, stair climb; Occasionally exposed to wet, cold, hot conditions, loud noise; Ability to lift 60 lbs, and manage in excess of 75 lbs
• Seafood: Constantly reach at waist; Frequently stand, walk, pivot, push / pull with arms, grasp; Frequently exposed to wet and cold; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; Occasionally exposed to hot conditions, loud noise, ambient temperatures; Ability to lift 50 lbs, and manage in excess of 25 lbs
• Service: Constantly stand, walk, reach at waist, grasp; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Ability to lift 50 lbs, and manage in excess of 30 lbs
• Shelf Edge: Constantly reach at waist, grasp; Frequently stand, walk; Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally exposed to cold, hot, loud noises, ambient temperatures, wet conditions; Ability to lift 50 lbs, and manage in excess of 65 lbs
• Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• Partners must never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.