LXD Manager

Responsibilities

• Develop, implement, and manage LXD strategic plans to enhance LXD systems and processes that align with Academy’s Growth with Sustainability and Academy Advantage business goals in collaboration with the Division Director and Senior Director.
• Establish and maintain consistent reporting practices to improve the Academy’s ability to make informed, strategic business decisions and increase opportunities for efficiency and optimization.
• Partner with the Workforce Management and Development Team to ensure Academy curriculum development standards reflect evolving best practices for asynchronous learning product design.
• Present and demonstrate learning and development research, solutions, and prototypes to Academy leaders and potential business partners as a strategy to advance deliverables and position the Academy as a leader in health, human service, and social impact industries.
• Optimize and maintain a transparent, agile project management system for LXD asynchronous learning products (e.g. eLearnings and microlearnings) that make it easy for Academy project leads and curriculum developers to collaborate with LXD; communicate production progress, issues, risks, and critical decisions to the Director.
• Manage LXD production queue by leveraging deep understanding of team roles, workflows, and project management tools to optimize workload planning, LX/UX collaboration, and accurate workload forecasts.
• Facilitate regular production planning and operational meetings and communicate often with project leads and curriculum developers to ensure alignment, transparent communication, and accurate timeline and forecast updates.
• Manage project coordination and maintain relationships with LXD service providers (SPs), including development of scopes of services (SOS) and oversight of SP contract deliverables and timelines.
• Serve as the primary point of contact for escalated issues, managing relationships and feedback from staff, service providers, and partners. Ensure timely action and communication on implemented solutions.
• Design, write, revise accessible eLearnings, microlearnings, and other asynchronous learning products that apply adult learning theory and universal design principles to ensure complex concepts are clearly communicated in content developed by subject matter experts (SMEs) and curriculum developers.
• Build self-paced learning products using a software development model and advanced instructional design tools (e.g. Articulate Storyline and Rise) and Adobe Creative Suite that support both highly customized interactions and rapid, mobile-responsive course development.
• Interpret and refine behaviorally specific learning objectives for eLearning modules.
• Develop storyboards, write and produce narration, and program eLearning modules.
• Upload/test eLearning courses to Academy learning management system (LMS).
• Assess content developed by SMEs and curriculum developers and drive enhancements by researching, designing, and implementing culturally responsive skill and knowledge-based exercises and case scenarios that promote transfer of learning.
• Create comprehensive eLearning storyboards, including scripts, onscreen content, learner interactions, animations, knowledge checks, and accessible elements.
• Produce, record, edit, and caption voiceover narration for eLearning and microlearning courses; conduct video editing for webinar-style learning modules.
• Produce and edit audiovisual content and integrate sound design elements to enhance eLearning and varied multimedia work.
• Manage the publishing and uploading of eLearning and Microlearning SCORM files to the Academy’s Learning Management System (LMS).
• Conduct quality assurance and accessibility testing at all stages of course development including NonVisual Desktop Access (NVDA) screen-reader and keyboard-only navigation.
• Engage in two-phased Internal Review/Quality Control (IR/QC) process for all courses designed by the LXD team.
• Integrate feedback from IR/QC processes and prepare the alpha versions of fully programmed courses for partner review and release.

Supervision, Coaching, and Team Development

• Provide direct supervision to LXD Team Supervisors to support the management of their responsibilities and skill development in leadership, self-awareness, relationship building, process/project management, QA/QI, and reporting. Coach to operate with a moderate degree of autonomy with space to be successful and make mistakes.
• Aid LXD team Supervisors with hiring, developing, retaining, evaluating, and managing performance issues of employees in their direct line of supervision.
• Lead team health and collaboration by proactively managing interpersonal dynamics, aligning cross-functional relationships, and reinforcing accountability.
• Engage LXD in relational team building and staff development opportunities related to asynchronous learning product design, accessibility, the Academy’s System of Practice, project/process management, QA/QI, reporting practices, and additional topics based on need.
• Nurture and leverage individual team member skills to develop and deliver learning experiences to the Academy that drives innovation in alignment with the Academy’s growth goals.

Academy Leadership and Collaboration

• Actively engage in individual skill development as a leader, model behavior, and demonstrate personal accountability aligned with the Academy System of Practice.
• Collaborate with and support our Strategy, Development, and Organizational Advancement Division Leadership Team, engaging in strategic planning and decision-making for matters impacting work culture and overall functioning of the Academy, Division, Learning and Brand Development Unit, and LXD team.
• Cultivate and maintain relationships with Academy people leaders, keeping them connected to LXD work and team strategy. Provide comprehensive updates on operations and plans for the future, communicate often, and offer actionable guidance to enhance engagement with LXD and asynchronous learning products.
• Participate on the Academy's Shared Leadership Team. Engage in strategic planning, infrastructure assessments, and decision-making regarding issues impacting organizational culture and business growth.

Other Duties As Assigned

• Perform other duties as assigned which are in the best interests of the Academy for Professional Excellence.
• Travel to off-site locations for Academy and Program meetings (primarily in Riverside and San Diego).