LWW Service Technician

Responsibilities

• Install, maintain, and repair dispensing systems and commercial dish machines.
• Perform skilled mechanical and electrical work to troubleshoot, diagnose, and repair equipment, ensuring safe and efficient operation.
• Follow specifications, schematics, and manuals using appropriate tools and testing instruments.
• Train customers and coworkers on the safe and proper use of ProWash chemical systems and equipment.
• Independently assess customer cleaning needs and recommend system or product solutions that best meet expectations.
• Assist outside vendors or contractors by providing information or support during on-site work.
• Maintain detailed service records and documentation in accordance with company policies.
• Ensure compliance with HAZMAT, EPA, OSHA, and MSDS standards.
• Operate all tools and machinery safely, adhering to company safety policies and PPE requirements.
• Uphold the highest standards of professionalism, safety, and customer satisfaction.

Requirements

• High school diploma or equivalent; technical training preferred.
• Demonstrated experience with chemical dispensing systems, electrical/mechanical repair, or industrial equipment service.
• Strong problem-solving and troubleshooting skills with mechanical and electrical systems.
• Excellent communication and organizational skills with a strong customer focus.
• Ability to work independently, manage multiple priorities, and travel daily to customer locations.
• Knowledge of HAZMAT, EPA, OSHA, and MSDS requirements.

About the Role

This role supports ProWash Systems customers across the Food Service, Laundry, and Food Processing industries by providing expert technical service, equipment installation, and customer training. The role ensures safe, reliable, and effective chemical and dispensing systems are in place to meet customer needs while maintaining compliance with company standards and regulatory requirements. The Chemical Specialist collaborates closely with sales and service teams to deliver exceptional customer experiences, promote product and system solutions, and proactively identify opportunities to improve cleaning performance and operational efficiency.

Compensation & Benefits

The pay range for this role is $28.00 - $36.00 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.