LVN/RN, Intense Case Manager

Professional Duties

• Perform physical assessment for assigned patients to determine medical needs and care coordination needs in the patient's preferred clinical setting.
• Follow up with the patient and patient's care team to ensure compliance with the established care plan.
• Serve as a liaison between the patient, patient's family member and healthcare professionals involved in the patient's care.
• Assist with end of life care conversation and Durable Power of Attorney (DPOA)/Physician Orders for Life-Sustaining Treatment (POLST) and facilitate Palliative Care and/or Hospice referrals as needed.
• Determine when it is appropriate to involve community protective services agencies and mandated reporting and follow established procedures.
• Serve as a liaison between the patient, the patient's family, the Interdisciplinary Care Team (IDCT), and other individuals involved in the patient's care.
• Ensure that necessary information is shared to facilitate well informed healthcare decisions and plan of care goal attainability.
• Connect patient's with resources that support the patient's care needs for those who lack a support system, lack appropriate resources, or lack understanding of medical benefits.
• Utilize independent judgment and clinical skills to assess patient needs and coordinate patient's care.
• Develop a biopsychosocial work assessment based on the patient's specific medical, psychological, financial, and other assessed needs.
• Create an individualized care plan for each patient within 5 days of opening case.
• Evaluate and document patient acuity within 3 days of opening case and continuously evaluate patient acuity with every interaction.
• Inform management of any issues/concerns and situations that fall outside of scope of practice.
• Perform other duties as assigned.
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience.
• Be knowledgeable about your job so that you can serve others effectively.
• Assume a neutral position and suspend judgment of others.
• Be sensitive to factors that influence customers and co-workers situation including age, gender, culture, race and socioeconomic status.
• Be observant of others social cues (emotions) and respond appropriately.

Qualifications

• Graduate of an accredited nursing program.
• Current California Licensed Vocational Nurse (LVN) license.
• 2 years of nursing experience in an acute care setting.
• Experience in Behavioral Health and/or experience with substance use disorders, preferred.
• Understanding of varied diagnostic and invasive procedures.
• Ability to effectively communicate with individuals within all levels of the organization, patients, patient family members, providers, vendors and others.
• Attention to detail.
• Ability to manage time effectively and prioritize tasks to meet established deadlines.
• BLS required within 60 days of hire.
• Current California driver's license and proof of auto insurance.
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

Physical Demands

• Sitting: Approximately 50% of day.
• Standing: Approximately 25% of day.
• Walking: Approximately 25% of day.
• Lifting: 0-10 lbs. frequency approximately 10% of day.
• Bending: Approximately 10% of day.
• Kneeling: Approximately < 20% of day.
• Hearing/Visual Acuity: Adequate for use with computers, telephone/mobile devices and other office equipment approximately 50% of day.
• Computer: Highly technical work environment. Must be able to work 6+ hours per day using computers, telephone/mobile devices and other office equipment.
• Reaching: Above head 75 degrees approximately 25%.
• Hand grip dexterity.