LVMH Watch Estimator

About the role

Provide accurate and timely repair estimates for customer watches while ensuring adherence to LVMH Watch & Jewelry's quality standards. This role demands a high degree of precision, efficiency, and a commitment to exceeding customer expectations.

Responsibilities

• Thoroughly examine internal components of customer watches to identify defects and assess repair needs.
• Utilize power consumption testing to accurately determine the required level of service.
• Evaluate all operating functions of watches to ensure comprehensive repair solutions.
• Proficiently use Proconcept (internal repair software) to identify necessary repairs, parts, and generate accurate estimates.
• Collaborate effectively with customer care to keep customers well-informed about the repair process, scope of work, and expected outcomes.
• Maintain a proactive approach to addressing customer inquiries and ensuring satisfaction throughout the repair journey.
• Identify counterfeit "brand name" watches and follow established protocols for reporting and customer communication.
• Validate warranty information to ensure appropriate repair handling and cost allocation.
• Strictly adhere to quality control protocols throughout the repair process, ensuring all repairs meet LVMH standards.
• Meet or exceed daily quotas for estimates and quality control inspections while maintaining accuracy.
• Prioritize workload effectively to ensure timely completion of tasks.
• Maintain detailed and accurate records of all evaluations and repairs.

Requirements

• High school diploma or equivalent.
• Proficient typing skills.
• Previous experience in estimating or quality control within a production environment is highly desirable.
• For internal candidates, a strong working knowledge of Proconcept is strongly preferred.

Skills

• Ability to effectively prioritize tasks, with strong attention to detail and follow-through.
• Demonstrated ability to work collaboratively within a team environment.
• Self-motivated with the ability to work independently and take ownership of responsibilities.
• Ability to type efficiently and quickly learn new computer programs (specifically Proconcept).
• Excellent communication skills, demonstrated by the ability to interact in a courteous, professional, and informative manner with colleagues and customers.

Benefits

• Medical insurance.
• Bonus or commission structure.
• Paid time off.
• Retail holiday pay.
• 401k with automatic employee contribution.
• Employee assistance programs.