Luxury Watchmaker

Luxury Timepiece Repair & Service

• Diagnose mechanical and automatic watch issues with precision
• Perform comprehensive service and repairs
• Provide accurate repair estimates and service recommendations
• Maintain detailed records of all repairs, services, and parts used
• Ensure exceptional craftsmanship and adherence to brand standards

Operational Excellence

• Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations
• Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function
• Monitor and manage inventory of watch parts, ordering as needed to support timely repairs
• Forecast and organize repair workload to consistently meet performance expectations
• Support store operations with a collaborative, solutions-oriented approach

Client Engagement & Support

• Partner with the sales team to support client consultations and elevate the luxury service experience
• Serve as a brand ambassador for craftsmanship and technical excellence

Qualifications

• Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment
• In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing
• Skilled in polishing, refinishing, and using watchmaking equipment
• Able to work with extreme precision and a high level of detail
• Strong communication and organizational skills
• Basic computer proficiency and experience managing repair workflows
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required