Luxury Watch/Fine Jewelry Private Client Advisor (FT)

Primary Responsibilities

• Deliver luxury-oriented customer service.
• Be enthusiastic and demonstrate a passion for watches.
• Provide information about the products and services to our prospective clients.
• Answer client questions and suggestively sell products via product recommendations.
• Answer emails daily, promptly, accurately, and courteously.
• Develop and maintain a knowledge base of the evolving products and services.
• Serve as primary contact for customer inquiries about brands' websites, products, and brands' policies.
• Listen well, ask thoughtful questions, seek to understand your client’s needs, and engage in digital Q&A and conversations.
• Handle client issues with outstanding diplomatic skills.
• Present all offers to the Sales Manager.

Qualifications

• Luxury Watch and/or Fine Jewelry experience with an existing client book is a requirement.
• Ideal candidates are shrewd negotators and do not mind working odd hours.
• Stay on top of product knowledge.
• Technologically savvy - able to navigate a computer with multiple windows and screens.
• Highly organized and able to quickly shift between priority tasks.
• Strong attention to detail, extraordinary skills in customer service (High Touch), and proven ability to handle sensitive situations deftly.
• Able to adapt and quickly change the course of action.
• Excellent written communication skills, as well as impeccable grammar and punctuation.
• Open to receiving feedback, coaching, and constructive criticism.
• Able to work in a fast-paced, intense environment, while remaining positive.
• Basic computer skills, along with working knowledge of Microsoft Office programs.
• Bi-lingual is a plus.

Benefits

• Oxford/UHC Medical Insurance.
• VSP Vision & Guardian Dental Insurance.
• Time Away - (Paid time off, Paid sick days, Paid vacation days).
• Flexible Spending Account.
• Commuter Benefits.
• ADP Employee Assistance Program.
• ADP Discount Programs (auto/home insurance, cell phones, travel, etc.).

Schedule

Shift 8-hour shift. Hours Of Operation: Monday - Thursday 9:30 AM-6:00 PM and Friday 9:00 AM- 5:00 PM.