Luxury Travel Advisor

About the role

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.

Responsibilities

• Provide support to an Independent Advisor with a high-volume leisure business.
• Assess client needs and provide travel options that meet their expectations.
• Research and execute client luxury leisure bookings, including hotel and villas, yachts, cruises, dining arrangements, trip proposals, and full-service concierge.
• Investigate different travel destination options, travel prices, and customs.
• Suggest suitable travel options that best suit customer's needs.
• Maintain knowledge of world events and weather that might affect travel plans.
• Ensure that client is aware of all necessary travel documents and health requirements for countries to be visited.
• Independently review client reservations for accuracy and quality.
• Maintain ownership of each client record until departure to ensure all details are completed to the client's satisfaction.
• Access queues throughout the day.
• Handle re-routing and exchange processes as necessary.
• Prepare invoices, handle bookings, and manage spreadsheets.
• Update client profiles as needed.
• Research and provide solutions to any travel-related problem clients may experience.
• Maintain awareness of all airline rules and regulations and accurately apply this knowledge to all travel arrangements.
• Follow up with clients upon their return, obtain feedback, and offer to assist with future travel plans.
• Understand and implement the AXUS digital itinerary platform (can be taught as needed).
• Perform additional duties/projects upon request.

Qualifications

• At least three (3) years of experience in the luxury leisure sector of the hospitality industry.
• Minimum of one (1) year of Sabre experience.
• Competency with all ticketing processes including exchanges.
• Experience with high-end and high-demand travelers.
• Ability to function in a fast-paced, demanding environment with little supervision.
• Excellent verbal and written communication skills.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.