Luxury Sales Consultant - Westfield Galleria at Roseville

About the role

Blue Nile is looking for a Luxury Sales Consultant to join our retail showroom in the Westfield Galleria at Roseville in Roseville, CA. The ideal candidate understands the white-glove culture and has a passion to educate customers about jewelry purchases. As a Luxury Sales Consultant, you will be outgoing, passionate, and strive to help others, enhancing and growing the brand connection experience for customers through professional, accessible, and enthusiastic service. This role focuses on creating a "Jeweler for Life" relationship with Blue Nile.

Responsibilities

• Communicate the Blue Nile difference, instilling trust and confidence in our brand
• Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
• Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
• Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
• Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
• Help create and maintain a service culture focused on the customer, enhance the buying experience, and build relationships that lead to long-term business growth
• Continuously maintain excellent attendance and punctuality
• Consistently achieve or exceed company sales and service goals

Requirements

• Previous retail sales or customer service experience required
• High School Diploma or GED
• Jewelry experience a plus but not required
• Excellent interpersonal, creative problem-solving, organizational, and time management skills
• Excellent listening, written, and verbal communication skills
• Strong attention to detail and high integrity
• Ability to work within deadlines in a fast-paced environment
• Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
• Ability to stand for extended periods of time
• Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
• Authorized to work in the U.S.

Benefits

• Medical, vision, and dental coverage
• 401(k) employer match
• Discretionary bonus for regular positions

Pay

The hourly pay range for this job is $18.50 - $23.00. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors.