Luxury Sales Associate - Valley Fair (CA)

The Swatch Group is the world's leading manufacturer of finished watches, encompassing 16 watch brands across all price segments. The Group also produces and sells jewelry, watch movements, and components, and is a key player in advanced nanomechanical, nanoelectronic, and Bluetooth technologies for watchmaking and other industries.

About the role

As a Sales Associate with Longines, you will deliver outstanding customer service, drive sales, merchandise products, and safeguard company assets. You will support client outreach, build brand awareness, and assist in daily store operations while embodying the brand both inside and outside the boutique.

Responsibilities

• Greet customers in a timely, professional, and personable manner
• Provide a unique and special experience to all clients, introducing the brand
• Support store sales goals and clienteling efforts by manually entering qualified presentations into the Client Log Book (capturing email, phone number, brand reference, etc.)
• Assist in the sales process following established store protocols
• Communicate customer requests to management
• Submit daily reports and sales reconciliation reports
• Process and replenish merchandise, monitor counter stock
• Ensure all "Presentations" are documented for customer outreach
• Actively participate in merchandising projects (stock maintenance, display changeovers, product transfers, etc.)
• Provide superior after-sale service, executing the "Thank You" program flawlessly
• Maintain a team-oriented approach
• Secure company assets through effective loss prevention in compliance with policies
• Maintain store appearance, including organized and attractive merchandise displays
• Perform other duties as assigned by management

Requirements

• High School Diploma, GED, or equivalent (Bachelor’s Degree in Management or Business preferred)
• 3–5 years of experience in a sales position, luxury retail preferred
• Good problem-solving skills
• Ability to provide outstanding customer service aligned with brand expectations
• Excellent selling and customer service skills
• Ability to work independently, weekends, and outside regular office hours
• Fluency in English and other languages as required by location
• Strong oral and written communication skills; excellent interpersonal skills
• Demonstrated clientele-building skills
• Basic computer proficiency
• Organized, accurate, thorough, and able to monitor work for quality
• Ability to meet deadlines and respond to inquiries promptly
• Professional demeanor and friendly attitude
• Ability to work well with all levels of management and staff
• Ability to multi-task and adapt to changing priorities
• Self-starter with minimal supervision required
• Ability to handle conflict and influence across functional lines

Physical Demands

• Ability to stand for 5–8 hours per day, typically 5–7 days per week
• During peak periods (e.g., holidays), may work 1–12 hour days
• May be required to climb ladders or ascend/descend stairs for stocking or retrieving merchandise
• Regularly lift items weighing 5–25 lbs; occasionally heavier
• Average workweek of 48 hours
• Ability to operate computer equipment, speak, hear, bend, stoop, reach, and carry up to 25 lbs
• Finger dexterity required

Pay

$21–$24 per hour, depending on experience, plus commissions.

Benefits

• Excellent health, dental, and vision insurance (employee and dependents eligible on the 1st of the month following 30 days; generous employer contribution)
• Immediate 401(k) participation with 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company-paid life insurance and long-term disability
• 18 days of PTO per year; 1 month of PTO after 5 years
• Special sick time bucket for medical, parental, and military leave
• Holiday pay
• Voluntary FSA, short-term disability, and accident/hospital indemnity insurance
• Employee product discount