LUXURY RESIDENTIAL ACCOUNT MANAGER

About the role

The Account Manager is responsible for supporting all aspects of the sales cycle, providing new business opportunities as well as continued growth through existing client relationships. The role focuses on achieving maximum growth and profits in line with company strategies, vision, and values, and involves pursuing, seeking out, and nurturing high‑end residential audiovisual design, systems integration, and services.

Responsibilities

• Support all aspects of the sales effort necessary to identify and develop sales opportunities, bring in new business, and successfully manage existing client relationships.
• Exhibit a consultative sales approach to determine customers’ needs.
• Develop and prepare formal written proposals and bid responses that are complete, accurate, and meet margin/profitability standards.
• Establish professional relationships with manufacturer/vendor partners and sales‑engineer personnel.
• Engage in active and ongoing prospecting.
• Develop and maintain new and existing client relationships.
• Provide professional and timely communication and responses to client requests and questions.
• Submit required weekly sales, opportunity, and forecast reports.
• Attend sales meetings as required.
• Achieve or exceed planned goals and sales objectives.
• Adhere to all company policies, procedures, and business‑ethics codes.
• Identify and resolve issues that could impact projects prior to the proposal/sales process.
• Stay current with industry and technical knowledge related to trends, emerging technologies, and changes within the industry.
• Work closely with the accounting team on AR and collections of past‑due accounts.
• Perform other duties as assigned that are not listed above.

Requirements

• Minimum 3 years of AV industry or technology industry experience.
• Proven track record of sales growth and success in account management.
• Strong closing and negotiating skills.
• Professional presentation abilities.
• Excellent organizational skills, flexibility, and the capacity to manage multiple projects and clients simultaneously.
• Infocomm CTS, CTS‑I and/or CTS‑D certification and/or CEDIA equivalent certifications – a plus.
• Bachelor’s degree (MBA a plus); related experience may substitute for the educational requirement.
• 5 years of outside sales experience with demonstrated success in selling and account management within the technology sector.
• Additional 5+ years of outside sales experience, including at least 3 years in video‑conferencing, telecommunications, security, or software/IT sales – a plus.
• Construction process experience – a plus.