Luxury CDL Motorcoach Chauffeur

About the Role

Responsible for providing exceptional customer service to all clients, potential clients, and team members. Provides passengers with a safe, pleasant, and efficient transportation experience while driving Hermes Worldwide vehicles within the greater Denver and surrounding areas. Builds long-term business relationships with repeat clients to ensure client satisfaction and continued revenue growth.

Responsibilities

• Provide courteous, friendly service to internal and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Operate all vehicles within state and federal laws, including speed limits and road signs.
• Transport passengers to/from various destinations, offering a warm greeting, safely loading and unloading passengers and their belongings.
• Ensure all passengers and their belongings are secured prior to departure or vehicle operation.
• Adhere to pick-up and drop-off times as outlined by passengers and communicated by dispatch (on-time means arriving at least 15 minutes before the pre-determined pick-up time).
• Engage in conversation with passengers as appropriate, sharing information about the city, attractions, and events while acting as an ambassador for Denver and surrounding areas.
• Prepare routes for trips prior to departure using map books, GPS, or other approved programs, and review trip tickets for pertinent information.
• Complete vehicle pre-checks, ensure the vehicle is fully stocked with necessary items, and maintain cleanliness throughout the shift.
• Communicate with dispatch throughout the shift regarding status, schedule changes, or client requests, and await approval before making changes.
• Track hours of service accurately in the DOT logging application.
• Complete all required paperwork, including trip tickets, pre- and post-vehicle checks, and vehicle condition reports.
• Demonstrate knowledge of Denver and surrounding areas, including traffic patterns, to adjust trip times as needed.
• Use sales and client service skills to maximize revenue and future reservations.
• Complete PAX training and adhere to learned skills.
• Protect company assets and confidential information, including client, credit card, team member, and proprietary company data.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Exceptional customer service focus.
• Proficiency in the English language (written, speaking, and understanding).
• Safe driving skills and strong decision-making abilities.
• Organizational skills and attention to detail.
• Technical capacity and teamwork orientation.

Qualifications

• Knowledge, skill, and mental development equivalent to completion of four years of high school.
• Maintain a minimum of a Class B P2 license or higher, as required to drive specific vehicles.
• CDL license required to operate specific vehicles.

Work Environment

This role operates a variety of motor vehicles throughout the day, working both inside and outside in varying weather conditions (heat/cold, wet/humid, dry/arid).

Physical Demands

• Ability to walk and stand intermittently during the entire work shift.
• Ability to sit for extended periods while operating a motor vehicle.
• Ability to lift 50–70 pounds regularly during the work shift.
• Meet all physical requirements as outlined by the Department of Transportation (DOT).

Schedule

Position could be part-time (under 30 hours per week) or full-time (over 30 hours per week) with availability 365 days a year, seven days a week, 24 hours a day. Hours vary to meet the needs of Hermes Worldwide.

Out-of-town trips (OTRs) are often necessary to accommodate client needs and may require overnight stays.