Luxury Beauty Advisor

Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

General Summary & Scope

The Luxury Beauty Advisor (LBA) is responsible for maximizing sales in Luxury brands (including color cosmetics, skincare and fragrance) by engaging guests to determine their individual needs and assisting guests in the selection and purchase of merchandise. All responsibilities are done while maintaining overall store standards, including cleanliness and replenishment. The LBA represents the image, products and culture of Ulta Beauty and the Luxury brands they support to the Ulta Beauty guest. This position supports the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards).

PRINCIPAL DUTIES & RESPONSIBILITIES

• Meet or exceed Luxury brand sales and clientele goals and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink and omni-channel sales as set by Ulta Beauty for the store.
• Build the business by achieving sales targets, using all levers such as product services and data capture to build guest loyalty, recruit new guests, and grow guest return rate. Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, offering samples, recommending complementary products and/or services, and informing guests of current promotions, events, and services within the store.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest experience. Grow and enhance business by demonstrating and executing exclusive product demonstrations.
• Book appointments for, and support the execution of, services and in-store events that deliver an unrivaled guest experience while delivering on sales goals for the Luxury brands and the store.
• Remain informed and participate in promotions and marketing initiatives within the brand and throughout all categories/departments of the Ulta Beauty store.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

Job Qualifications

• High school diploma is preferred
• Cosmetology or demonstrator license where required by applicable state law
• Cosmetics artistry experience preferred
• Demonstrate a passion for and significant competency in sales, products, and service
• Ability to build and maintain strong customer relationships
• Ability to work independently and as part of a team
• Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
• Strong verbal communication and interpersonal skills

Special Position Requirements

• Frequent mobility during shift
• Frequent standing, bending, pulling, pushing, reaching, and twisting during shift
• Continuous lifting and/or moving up to 10 lbs. during shift
• Continuous coordination and manipulation of objects during shift