Lumber Sales Coordinator

Company Overview

PARR is the total source for homebuilding supplies, solutions, and services. We supply building materials and solutions to professional home builders of all sizes, including custom, large‑production, and multifamily builders. Our customers and community members rely on us for Legendary Service and quality products.

About the Role

The Lumber Sales Coordinator executes all aspects of the sales call process and strategies, supporting the sales team by creating quotes, processing orders, and helping manage construction schedules. The coordinator receives daily direction from the Lumber Outside Sales Person and reports to the Division Sales Manager. The role involves daily interaction with General Managers, internal and external customers, corporate departments (Purchasing, Account Management, IT, Window Sales, Millwork Sales, Truss Sales), vendor representatives, and industry associates.

Responsibilities

• Establish and maintain professional relationships with customers.
• Communicate with a wide range of residential construction customers and manage the timely flow of building materials to job sites.
• Expertly use, promote, and facilitate the PARR Bridge Strategy.
• Proactively set, reach for, and meet (or exceed) personal sales and profit goals.
• Deepen customer relationships and schedule timely material shipments to ensure account profitability, customer satisfaction, and loyalty.
• Sell on overall quality, value, and service rather than price.
• Precisely and efficiently manage time and prioritize workflow in a fast‑paced environment.
• Coordinate with dispatch to avoid overpromising deliveries.
• Send pictures of returns to dispatch with pickup requests.
• Maintain comprehensive customer profiles in Outlook or CRM.
• Keep workspace clean and follow best practices in order entry, delivery setup, and all job aspects.
• Walk customers to products in store and introduce yourself using the customer’s name.
• Manage open orders to ensure timely invoicing or deletion.
• Accurately interpret plans and submit details to MES and/or EWP.
• Use DDMS to ensure customer satisfaction and follow SPC guidelines and proper GP%.
• Complete purchase orders on time, confirm them, and tie PO to order.
• Greet walk‑in customers professionally and answer phones promptly with a professional greeting.
• Identify customer urgency and complete orders quickly.
• Confirm material needs before dispatching deliveries.
• Maintain material specifications for customer PTOs in the customer folder.
• Complete quotes and follow up in a timely manner; be proactive with customer needs.
• Maintain a PARR share file for customer plans and take‑offs.
• Ensure high follow‑through with orders—verify inventory arrival and communicate with customers.
• Write quotes and orders with high accuracy and speed; write transfers and purchase orders with correct pricing.
• Perform simple take‑offs for windows, doors, siding, and other materials.
• Attend PK’s and PARR‑offered classes; complete AMT training.
• Follow proper material return procedures; manage Outlook and personal notebook.
• Search inventory and open orders across all yards to meet customer preferences.
• Utilize all resources to find solutions and follow all AR account and cash‑handling procedures.
• Continuously learn product applications for end users; complete online training as needed.
• Understand pricing levels and avoid unnecessary discounting; seek substitute products when out of stock.
• Report low inventory when needed; make outgoing calls to prospects regarding business opportunities.
• Attend and help perform inventory; arrive on time and prepared.
• Adhere to company policies; take ownership of self, PARR performance, and customer challenges.
• Support other PARR Lumber divisions in selling to each customer.
• Assist customers in store/yard/warehouse as needed; help team members with work.
• Contribute ideas for improvement; organize and present PKs to the team.
• Wear high‑visibility gear and proper uniform; keep workspace clutter‑free; operate equipment safely and follow safety protocols.
• Participate on safety committee as needed; encourage coworkers and customers to follow best safety practices; proactively raise safety issues.
• Communicate professionally with the entire yard and crew; participate in team meetings; communicate productively with AMT.
• Notify customers when product arrives; confirm delivery times after scheduling in DDMS.
• Write legibly on business logs and other handwritten material; respond to voicemails and emails promptly with correct grammar and spelling.
• Take ownership of mistakes and communicate with management; provide clear delivery and contact information on orders.
• Leverage relationships with coworkers, operations team, and vendors to solve problems and support material returns.
• Inform customers about market changes/conditions; manage upset or disgruntled customers professionally.
• Inform receivers about cancelled special orders or material returns; bring concerns to management’s attention.
• Proactively and positively communicate with all audiences.

Qualifications

• Knowledge of building materials or experience in the construction industry.
• Strong communication skills via phone and email.
• Proven ability to develop relationships.
• Proficiency with personal computer, smartphone, scanner, and related equipment; ten‑key by touch required.
• Typing speed of 40+ WPM.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to speak, write, and read English.
• Ability to execute PLC selling strategies and achieve sales goals.
• Understanding of PLC selling principles, practices, and protocols.
• Willingness to share department responsibilities to meet deadlines.
• High School Diploma or GED equivalent.
• Interpersonal skills to work cordially, professionally, and diplomatically with high customer service in a dynamic environment.
• Sound judgment in handling sensitive business matters with internal and external customers.
• Maintain confidentiality and accuracy of financial and cost information.
• Identify and suggest process, tool, or procedure improvements.
• Effective communication with all management levels; ability to speak before groups (in‑person, written, email, telephone, public speaking).
• Strong focus, planning, organizational, and time‑management skills; ability to manage changing priorities, multiple projects, and meet deadlines with attention to detail.
• Ability to function independently, as part of a team, and as a leader within the sales cohort.
• Positive attitude, strong work ethic, and commitment to excellence.
• Quick, positive, professional response to changing circumstances.
• Ability to manage stress and interact effectively with others.

Working Conditions

This position works at a lumber location at a desk with a computer.

• Ability to sit and/or stand for extended periods.
• Must be able to lift, push, or pull up to 50 pounds and carry objects 50 feet.

Benefits

• 2 weeks of vacation starting day 1, with an additional day each year up to 4 weeks.
• Employee‑paid sick days.
• 7 paid holidays.
• Standard medical plan with a $1,000 deductible.
• Dental, vision, and Employee Assistance Program (EAP).
• Massage, chiropractic, and acupuncture coverage.
• Flexible Spending Account (FSA) and childcare pretax spending programs.
• Footwear subsidy through boot vendor after 90 days.
• Up to 50 % match on the first 6 % contributed to 401(k) after 1 year (fully vested after 3 years).
• Additional 3 % profit‑share contribution to 401(k) with Board approval.
• Tuition reimbursement up to $2,500 per year.
• Annual profit sharing (minimum $525 for full‑time employees in 2024).
• $1,000 referral bonus.
• Transparent pay structure with regular merit increases and promotion opportunities.

Pay

$22.10 – $26.35 per hour.