Luau Lead Musician

Overview

The Luau Musician must be an expert at playing the instrument they are hired to play. An integral part of their responsibility is to work in conjunction with the Luau Stage Manager under the direction of the Luau Artistic Director to maintain the quality of the Luau Show.

Responsibilities

• Work closely with the Luau Stage Manager, Luau Artistic Director, F&B Luau Manager, and all Luau staff.
• Attend and participate in all scheduled rehearsals and trainings for the show as required.
• Attend all pre-shift and post shift meetings.
• Perform all assigned pre-shift and post shift duties.
• Learn and perform all of the components of the music for each performance in the Luau Show.
• Support and assist in playing other instruments in the Tahitian and Samoan segments in the Luau Show.
• Identify and resolve technical problems as needed.
• Ensure all instruments are kept in good condition.
• Report any problems or issues to the Luau Stage Manager as they arise.
• Ensure compliance with local and liquor laws and health and sanitation regulations.
• Comply with Hotel rules and regulations.
• Participate in all department and company required meetings/training.
• Provide excellent guest experience for overall guest satisfaction.

Qualifications

• At least 2-years’ experience in playing the instrument you are hired to play.
• At least 2-years' experience in a Luau show production or equivalent.
• Previous guest service experience required.
• Demonstrated knowledge of Hawaiian/Polynesian culture, songs and dances.

Physical Requirements

• Ability to sit, stand, walk, twist, reach and bend frequently.
• Frequent repetitive hand, wrist, and body motions.
• Light to Medium work – Lifting up to 20 to 50 pounds of equipment occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Essential Job Requirements

• Proven experience in a show production role or equivalent.
• High level of technical proficiency and knowledge of playing the instrument you are hired to play.
• Ability to work in conjunction with the Luau Stage Manager, Luau Artistic Director, F&B Luau Managers, and Luau staff.
• Able to interact with fellow co-workers, manager/supervisors, guests and others with respect and honesty.
• Able to work cohesively with fellow co-workers and managers/supervisors as part of a team.
• Able to attend all scheduled rehearsals, training, and hotel required meetings.
• Able to have a positive attitude.
• Able to read and write in the English language.
• Able to effectively communicate both verbally and written, with all levels of management, employees, guest and others in an attentive friendly, courteous and service oriented manner.
• Able to approach all encounters with management, employees, guest and others in an attentive, friendly, courteous and service oriented manner.
• Able to listen to, understand, and clarify concerns raised by management, employees, guests, and others.
• Able to make excellent decisions and handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Able to perform job functions with accuracy.
• Able to multitask and prioritize duties and functions according to the Luau Show’s needs to meet deadlines.
• Able to be available for flexible scheduling to meet the needs of the Luau Show including evenings, weekends and holidays.
• Able to be flexible and able to adjust to changes nightly according to the needs of the Luau Show.
• Able to comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Able to comply with all departmental and company policies.
• Able to maintain confidentiality and keep personal information secure.

General Job Requirements

• Maintain a nice, kind, warm and friendly demeanor, and be an Ambassador of Aloha Spirit at all times.
• Show up to work on time, at the start of your scheduled shift ready to work, fully dressed in accordance to the Highgate Hotel standards.
• Able to follow directions and take critiques and adjust as necessary.
• Able to work with minimal supervision.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Luau Show.
• Maintain personal hygiene, appearance and grooming according to the Highgate standards.
• Able to perform other duties as directed/assigned by managers/supervisors.