LTSS Service Coordinator-Western Iowa

About the role

The LTSS Service Coordinator-Western Iowa is a field-based position operating primarily in the field, traveling to client sites or designated locations as required. The role involves conducting service coordination functions for a defined caseload of individuals in specialized programs, collaborating with the person supported to facilitate the Person Centered Planning process, and managing non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities.

Responsibilities

• Conducts service coordination functions for a defined caseload of individuals in specialized programs.
• Facilitates the Person Centered Planning process, documenting the member’s preferences, needs, and self-identified goals.
• Coordinates with the clinical healthcare management and interdisciplinary team to provide care coordination support.
• Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, ensuring cost-effective and efficient utilization of long-term services and supports.
• Documents short and long-term service and support goals in collaboration with the member’s chosen care team.
• Identifies members that would benefit from an alternative level of service or other waiver programs.
• Serves as mentor, subject matter expert, or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives.
• Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual’s care plan.
• Reports critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
• Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits.
• Travels to worksite and other locations as necessary.

Requirements

• Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Bachelor's degree in a health care related field preferred.

Benefits

Includes a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Pay

Details of pay structure are not specified in this posting.

Schedule

Details of schedule are not specified in this posting.