LTSS Service Care Manager

This job is available in a remote capacity based in Kansas.

About the Role

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Responsibilities

• Evaluates the needs of the member, the resources available, and recommends or facilitates the plan for the best outcome.
• Assists with developing ongoing long-term care plans and works to identify providers, specialists, and/or community resources needed for long-term care.
• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members.
• Provides resource support to members and their families/caregivers for various needs (e.g., employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans.
• Monitors care plans, member status, and outcomes, as appropriate, and provides recommendations based on identified member needs.
• Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met.
• Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators.
• May perform home and/or other site visits to assess member’s needs and collaborate with healthcare providers and partners.
• Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits.
• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• Must reside in Sedgwick or surrounding counties, KS.
• Field-based role.

Qualifications

• Bachelor's degree and 2–4 years of related experience.
• Individuals with a Bachelor’s degree in health, human, social work, or education services with one or more years of qualifying experience.
• High school diploma or equivalent and three years of qualifying experience with case management of the aged, including management of behavioral health conditions, or persons with physical or developmental disabilities, or HIV/AIDS population.
• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope, and skill reflective of the level of this position.

Skills

• Technological savvy.
• Excellent communication and customer service skills.
• Assessment skills.
• HCBS Waiver experience.
• Case management experience.
• Self-starter.
• Experience with long-term care facilities or transitions.

Pay

$27.02 - $48.55 per hour. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible approach to work with remote, hybrid, field, or office work schedules.