LTL Operations Specialist

Who We Are: FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Denver, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has been able to sustain growth in a complex industry and market. At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom. Are you ready to make your mark?

About the role

Position Overview The LTL Operations Specialist is responsible for handling both carrier and customer-facing tasks within the LTL Department. This position will be involved in managed accounts specific to the department, with tasks including conflict resolution, quoting shipments, scheduling, and most importantly growing relationships with our customers. The person for this position will have tenacity, a passion for account success, and thrive in a fast-paced environment.

Responsibilities

• Communicating professionally in person, over the phone, and via email to accounts, customers, and team members
• Track growth/decline of managed customer accounts and identify new opportunities
• Utilize TMS to enter bids and keeping communication with customers
• Provide customers with a quick, effective solution if problems arise
• Continuously build and increase your industry knowledge
• Ability to be the main point of contact for customers
• Assist accounting department with any invoicing problems that may arise
• Service multiple customer accounts concurrently, often meeting deadlines

Requirements

• High School Diploma required
• Bachelor’s degree in a related field preferred
• Minimum of two-year’s experience in logistics preferred, preferably on the LTL side of the business
• Minimum of three-year’s experience in customer service preferred

Skills

• Exceptional communication skills, written and verbal
• Self-starter mentality
• Ability to maintain composure in a fast-paced environment
• Strategically focused and persistent
• Ability to multitask while simultaneously building relationships

Benefits

• Paid Industry Training
• On-Site Gym (Indianapolis, Chattanooga, Birmingham, Fort Worth)
• Comprehensive Benefits Package (Medical, Vision, Dental)
• Company Provided Life Insurance + Optional Additional Policy
• 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
• Employee Assistance Program (EAP)
• Health and Wellness Program
• Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
• Free Onsite Parking
• Business Casual Attire