LPN Resident Service Manager

About the role

Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to shattering the stereotypes of aging services, revolutionizing senior living communities by embracing the wisdom, experience and vitality of elders, and creating citizenship for all who work and live in the communities. They welcome people of all beliefs and backgrounds, value a diverse workforce, and have received the “Worlds Best Workplace” designation for 2024‑2025.

This role supports residents living independently who need additional coordination of care and services. It is an administrative nursing position with frequent resident contact, offering the opportunity to develop strong, long‑term relationships with the people served.

Position Summary – The Resident Services Coordinator promotes a healthy lifestyle and manages the resident care experience through clear communication between the on‑site Medical Clinic, therapies, ancillary services, and the interdisciplinary team. The Coordinator develops partnerships with outside service providers and agencies for resident referrals, educates residents on available services, monitors service provision, fosters a continuum of care, and serves as a liaison between families, residents, and healthcare professionals as needed.

Responsibilities

• Conducts initial and periodic resident reviews to assess admittance eligibility, feasibility of continued residence, and health care/health promotion needs
• Monitors service delivery to ensure it is appropriate, timely, and satisfactory
• Provides limited case management when general community services don't cover a resident's needs
• Educates residents individually and in groups on service availability, application procedures, and resident rights
• Refers residents to volunteer support groups and community service organizations
• Assists management in identifying residents who need assistance and helps coordinate that support
• Maintains individual resident files and documents all pertinent information
• Responds to resident emergency requests for assistance as part of the response team
• Performs other duties as assigned

Requirements

• Active LPN license in good standing
• Minimum 2 years working with senior adults, preferably in a Senior Care living community
• Able to effectively respond in crisis situations
• Must possess excellent customer service skills
• Able to read, write, and speak English

Qualifications

• Strong communication and relationship‑building skills
• Comfortable working across clinical and administrative functions
• Ability to build trust and rapport with residents and families over time
• Organized, detail‑oriented, and able to manage documentation and resident files accurately

Skills

• Communication and relationship building
• Trust and rapport building with residents/families
• Organization and detail orientation
• Crisis response
• Customer service
• English proficiency (reading, writing, speaking)

Benefits

• Health Coverage
• Health Savings Accounts
• Retirement (with match)
• Dental, Vision, Disability & Life Insurance
• Paid Time Off plan

Pay

USD 72,800 - USD 86,600 yearly

Schedule

Full-time