LPN Operations Manager - Senior Home Care

Key Responsibilities

• Oversee scheduling and coordination of all caregiving services to ensure clients receive consistent, timely, and appropriate care.
• Monitor client satisfaction through managing our client and caregiver check-ins, surveys, and feedback loops.
• Partner with our RN and Case Managers to ensure personalized care plans are implemented and updated as client needs evolve.
• Conduct regular audits of client files, visit notes, and care plans to ensure compliance with regulatory and internal standards.
• Investigate and resolve service concerns, caregiver performance issues, or client complaints promptly and professionally.

Staff Management & Development

• Recruit, interview, and onboard caregivers and office staff in partnership with the HR team.
• Oversee training, continuing education, and skill development programs for caregivers.
• Implement performance management processes, including coaching, evaluations, corrective actions, and recognition programs.
• Maintain staffing levels that meet client demand while balancing cost and efficiency.
• Help maintain a culture of accountability, empathy, and teamwork.

Scheduling & Workforce Optimization

• Manage a master schedule to ensure optimal client-caregiver matching based on skill, availability, and personality fit.
• Monitor open shifts and implement strategies to minimize last-minute call-offs and unstaffed clients.
• Track caregiver utilization, overtime, and productivity metrics.

Compliance & Risk Management

• Ensure all operations adhere to state regulations, Veteran Affairs and Senior Options requirements, and Visiting Angels’ policies.
• Maintain up-to-date caregiver records, including background checks, credentials, and required training.
• Lead preparedness for state inspections, audits, and quality reviews.
• Investigate and document incidents, accidents, or client safety concerns with corrective actions.

Operational Leadership & Reporting

• In partnership with the Executive Director, implement scalable systems and processes to support growth.
• Track and report KPIs such as caregiver retention, client satisfaction, shift fulfillment, overtime usage, and revenue growth.
• Collaborate with leadership to set goals, create budgets, and forecast staffing needs.
• Lead weekly operational meetings with office staff.