LPN Intake Coordinator/Office Nurse

Responsibilities

• Conduct intake assessments and gather necessary information from patients
• Coordinate and schedule appointments for patients
• Affirm insurance verification and authorization processes
• Maintain accurate and up-to-date patient records in electronic health record systems such as Alora Plus, Well Sky, Axxess, and Homecare Homebase
• Collaborate with healthcare providers to ensure appropriate care plans are implemented
• Provide support and guidance to patients and their families throughout the intake process
• Cook up referrals to other healthcare professionals or community resources as needed
• Processes all daily patient referral and intake operations including all intake processes and policies
• Maintains comprehensive working knowledge of contractual relationships and ensures that patients are admitted according to contract providers
• Communicates with multiple service providers to coordinate care
• Follows up with patients in regards to Start of Care (SOC) & services being provided to measure satisfaction
• Responsible for referral related phone calls
• Obtains verbal orders from physician when necessary
• Follows up and reports delay stages, non-admits, and any other SOC issues
• Establishes and maintains positive working relationships with current and potential referral sources
• Buys and monitors community and customer perceptions of the Company as a high quality provider of services
• Assists referral sources in accessing community resources should services not be provided by the Company
• Provides communication and support to Community Educators and or Community Liaisons referral sources and clients
• Understands and practices agency policies and procedures
• Stays current with CMS guidelines
• Performs workflow and data reporting in accordance with CMS guidelines
• Ensures compliance with all state and federal referral/intake regulatory requirements
• Answers overflow phone calls
• Maintains incoming faxes

Qualifications

• Previous experience working in a healthcare setting, preferably in an acute care or behavioral health environment
• Familiarity with medical terminology, including ICD-10 code
• Experience working with children and/or individuals with behavioral health needs is highly desirable
• Knowledge of physical examination procedures, medication administration, and catheterization techniques
• Strong organizational skills and attention to detail to ensure accurate documentation and scheduling
• Excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare providers