LPN / Clinical Support Specialist, Home Health

Find your passion and purpose as a Clinical Support Specialist with AccentCare, where you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and provides the trust and tools to do your best work.

Location: Indianola
Salary: $48K-$55K DOE
Schedule: Monday-Friday 8am-5pm, in office

Responsibilities

• Daily completion of tasks including management of KPIs, field staff support, verbal orders, workflow, escalation/complaint calls, updating clinical information, and field visits as required.
• Stand up / Stand down & Case Conference required reporting to ensure quality outcomes and exceptional patient experience.
• Reporting and management of patient episodes at risk for LUPA status, including recognition of risk, understanding missed visit concerns, and coordinating with clinicians, patients, and schedulers.
• Reporting and management of case management model with focus on paraprofessional utilization, including correct visit types, continuity of clinical team, and capacity management.
• Maintain clinician productivity within organization standard parameters (defined in KPIs), including tenured and recent hire productivity.
• Monitor workflows to ensure SLA are met for sync time, face-to-face encounters, etc.

Requirements

• LVN/LPN with current licensure to practice nursing in the state.
• Possess and maintain CPR certification.
• Previous experience in a home care setting preferred.
• Must be a licensed driver with an insured automobile in good working order, in accordance with state and/or organization requirements.
• Prior use of Electronic Medical Records (EMR) preferred.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings including an employee assistance program, pet insurance, and access to Calm (meditation, sleep, and relaxation app).
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for your first AccentCare-branded scrubs (for patient-facing employees).