LPN-Central Carolina Surgery

About the role

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization; nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses; Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification; Duke University Health System has 6000+ registered nurses; Quality of Life: Living in the Triangle! We are seeking an LPN for our Central Carolina Surgery office located in Greensboro, NC. The Licensed Practical Nurse (LPN) serves in a telephone triage role, providing clinical support, patient education, care coordination, and follow-up services to patients and their families. This position acts as a liaison between patients, families, providers, and the healthcare team to ensure timely communication, appropriate clinical intervention, and continuity of care.

Responsibilities

• Answer and manage incoming patient telephone calls in a professional and timely manner.
• Assess patient concerns, symptoms, and needs within the LPN scope of practice and established clinical protocols.
• Provide patient and family support by addressing questions, concerns, and care-related needs.
• Communicate with providers regarding patient concerns, changes in condition, test results, medication questions, and clinical issues requiring provider review or intervention.
• Document all patient communications, assessments, interventions, and follow-up activities accurately in the electronic medical record.
• Return patient phone calls and communicate provider recommendations, instructions, and care plans.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Facilitate continuity of care through effective communication with patients, families, providers, and interdisciplinary team members.
• Perform nurse visits and clinical procedures within scope of practice, including: suture removal, staple removal, drain removal, wound dressing changes, patient education and post-procedure instructions.
• Monitor and follow up on patient concerns to ensure appropriate resolution and documentation.
• Adhere to all organizational policies, procedures, regulatory requirements, and standards of patient confidentiality.

Skills

• Strong critical-thinking skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Knowledge of electronic medical record (EMR) systems.
• Strong customer service and patient-centered care skills.
• Ability to work collaboratively with providers, nursing staff