Loyalty Domain Product Owner

About the role

Join the Infosys Retail, Consumer Goods, and Logistics unit as a Package Consultant 2, where you'll participate in requirements gathering with stakeholders across business units, contribute to solution architecture design by customizing ERP modules, develop and integrate new features, participate in system integration efforts, assess ERP system performance, and develop comprehensive documentation while delivering user training.

Responsibilities

• Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
• Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
• Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
• Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
• Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
• Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

Required qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution (will also consider three years of progressive experience in the specialty in lieu of every year of education)
• This position may require relocation and/or travel to work/project location
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future

Required skills and experience

• Loyalty Management Functional Knowledge with Customer Shopping experience analysis, Rewards and redemptions and management of Third party Loyalty Management Partnerships
• Experience with Retail industry
• Driving the Product Roadmap, identifying, capturing, tracking with cross-functional Business SMEs/stakeholders
• Flawless execution in interfacing with multiple different teams, identifying roadblocks, resolve dependencies
• Manage Tech/Business stakeholders' communication
• Jira, Confluence, Agile methodology
• Have experience in IT
• Loyalty Management Product implementation like (Epsilon, Sales Force Loyalty Management or any other Loyalty Management products) and Custom Loyalty Management Solution implementation

Preferred skills and experience

• Experience in Product evaluations and recommendation
• Experience in Product Owner
• Working knowledge of Loyalty Management, Rewards, Redemptions, Experiential rewards and Customer data Management
• At Least 1 End to End Loyalty Management solution implementation experience including product evaluation, Recommendations, and implementation
• Preferred functional expertise in Retail domain
• Need Agile scrum experience and good understanding of all agile ceremonies
• Ability to work in team in diverse/multiple stakeholder environment
• Strong problem-solving skills and analytical skills
• Experience and desire to work in a Global delivery environment

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off