Low-Voltage Installer, Residential & Commercial

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Responsibilities

• Install and program security, fire, access and CCTV systems in commercial properties with no assistance
• Lead fire alarm install jobs up to and including final inspection and close out
• Ensure coordination of final inspection and all other stakeholders as it is being handled by the coordination department
• Install or add basic electrical outlets when required
• Read and understand blueprints and schematics with the ability to create as-builds and delegate tasks
• Maintain communication with the project manager and coordinate in real time in order to address scheduling or other job related issues
• Communicate with customers in full regarding the current job and any changes or issues
• Ensure all delegates assigned to a job or ticket have clocked time correctly and all job costs have been applied to the job/ticket
• Manage job/ticket costs
• Maintain accurate inventory on your company provided vehicle
• Perform fire alarm inspections, identifying deficiencies and upgrade opportunities
• Perform fire alarm repairs, maintenance, and upgrades
• Create reports for customer and agency documentation and submittal
• Perform security alarm, CCTV and access repairs, maintenance, and upgrades
• Support service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls
• Maintain relationships with municipal and state fire authorities for licensing and inspections
• Interface with the monitoring center manager and supervisors
• Interface with the sales departments to address current service issues and plan support for future growth
• Respond to escalation service calls, de-escalate upset members and answer any technical questions members may have
• Aid in training and development of technicians
• Aid in the sales team with site walks
• Maintain professional appearance, as well as company provided vehicles
• Maintain a clean and organized work space
• Must stay in compliance with company training courses
• Must follow company policies and procedures
• On call Service

Requirements

• Must possess all necessary hand tools to complete daily tasks
• Basic electrical knowledge and ability to install and wire electrical outlets
• Must have the ability to lead a job and provide direction and guidance to fellow technicians
• Advanced troubleshooting skills with no assistance
• Ability to effectively troubleshoot Fire, CCTV, Access and intrusion on all levels
• Ability to read and install systems per design drawings and sales proposals

Qualifications

• Minimum Qualifications: High School diploma or GED
• 5-7 years of experience in the security industry
• Must obtain and reinstate an alarm agent license
• Must maintain a clean driving record at all times and report any issues within 24 hours to your manager
• Must have NICET or CSA II and 3-5 years of experience in the industry or have 10+ years of experience in the industry with a strong focus on fire alarm
• Preferred Qualifications: Experience in specific systems such as Qualsys, Digital Watchdog, Brivo and various fire alarm systems such as Notifier, Fire-Lite, Kidde and Fireshield