Lot Attendant/Porter

Custodial Duties

• Custodial duties in service lanes and customer waiting area
• Polish showroom floor and maintain customer area cleanliness
• Front of building outside (trash cans, leaves, etc.)

Transportation Services

• Transporting customers to requested locations
• Picking up and delivering vehicles needing service
• Moving vehicles off service lanes, staging for Quick Service, Lane, or Shop
• Bringing vehicles from the lot to the service aisle for customer delivery
• Occasionally assists with customer routing

Success Factors Needed

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team; provides individuals with information so that they can make accurate decisions; is timely with information.
• Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
• Boss Relationships: Responds and relates well to bosses; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coachable.
• Personal Learning: Picks up on the need to change personal or interpersonal behavior quickly; watches others for their reactions to his/her performance, and adjusts; seeks feedback; is sensitive to changing demands and requirements, and changes accordingly.
• Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
• Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn’t misrepresent him/herself for personal gain.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.