Lot Attendant - Boston, MA

About the role

LAZ Parking is one of the largest and fastest growing parking companies in the country, operating hundreds of thousands of parking spaces nationwide. As a PEOPLE FIRST organization, we believe “parking is our industry, but people are our passion.” Our mission is to create opportunities for our employees and value for our clients. The Lot Attendant creates a welcoming atmosphere for customers, greeting the public in a manner consistent with the LAZ Way, representing honesty, integrity, accountability, teamwork, and excellent communication skills.

Responsibilities

• Greet customers by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude; develop rapport with the customer base.
• Complete all required paperwork and reports accurately and efficiently to account for collected parking revenues.
• Assist customers in lobbies, lanes, and the parking office; help direct traffic.
• Promote good customer relations by providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help.
• Accept monthly and debit payments and process credit cards.
• Keep the parking location clean – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair malfunctioning parking equipment to ensure appropriate access.
• Wear the correct LAZ Parking uniform, be on time, and be ready to work when scheduled.
• Work with and without supervision and follow supervisors’ directions.
• Inform loiterers to move off property or call a non‑emergency number for police support.
• Ensure the location is safe and address any potentially hazardous conditions.
• Perform other related duties as assigned.

Requirements

Experience:

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multi‑task.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Skills:

• Willingness to be flexible and work at multiple facility locations.
• Ability to handle challenging and at times emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Ability to make independent decisions and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Standing and walking for long periods of time (95‑100% of the time).
• Lifting and moving parking equipment.
• Sweeping and changing signage when needed.
• No sitting is allowed unless on break and off property.

Benefits

• Pay Activ – on‑demand access to earned wages; get up to 50% of earned wages immediately.
• Paid training.
• Health Coaching & Resources – one‑on‑one health coaching available to all employees (free of charge).
• Employee Assistance Program (EAP) – 24/7 confidential counseling for you and eligible household members.
• Smoking Cessation Program.
• 401(k) with employer match.
• Medical, dental, vision – three plan options.

Pay

Pay Activ provides on‑demand access to earned wages (up to 50% immediately) and paid training is provided.

Schedule

Flexible schedule –