Loss Prevention Team Member

Responsibilities

• Support efforts to prevent loss, reduce shrink, and maintain safety standards within Miniso USA stores.
• Focus on strong store presence, deterrence, operational compliance, and partnership with store leadership to uphold all company standards related to safety, security, and loss prevention.
• Provide a visible deterrent to theft by actively monitoring the sales floor and store entrance/exit with a strong, customer-friendly presence.
• Aid in daily loss prevention operations, including audits, walkthroughs, and CCTV monitoring (where applicable).
• Maintain working knowledge of Miniso retail policies, product placement, and store layout.
• Deliver friendly and professional customer service while supporting a safe shopping environment.
• Respond swiftly in emergency situations and support safety protocols.
• Contribute to training and awareness efforts by reinforcing operational standards and company policy in partnership with store management.
• Execute regular floor walks ("figure 8s") to engage with the team and ensure adherence to operational and LP standards.

Requirements

• Basic computer proficiency to complete reports and document incidents.
• Strong observational skills and the ability to remain focused in a high-energy retail environment.
• Excellent communication and interpersonal skills; able to interact with customers and staff at all levels.
• Ability to work independently while maintaining close alignment with store and LP leadership.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience preferred, prior Loss Prevention or security experience a plus.