Loss Prevention Supervisor

Location: Onsite Asheville, NC

About the role

The LP Supervisor is an integral member of the Leadership Team and will be responsible for leading the efforts that ensure the safety and security of the workplace, the associates, visitors, and vendors in our retail/wholesale distribution center in Asheville, NC. This position requires an ability to influence, teach, coach, and train others. Communication and collaboration are a must.

Responsibilities

• Manage all aspects of the safety and shrink policies and programs for the Asheville facility.
• Develop and maintain effective partnerships with DC Leadership and all cross-functional teams within the building.
• Actively participate in field operations and safety team programs, projects, and initiatives.
• Hire, train, mentor, and manage all Loss Prevention Representatives, including a Supervisor (Contractual and Proprietary).
• Develop comprehensive training for the Loss Prevention department to create successors and bench strength for future growth.
• Provide coaching & feedback to achieve goals and maximize potential.
• Enforce safety and Loss Prevention policies and procedures to deter loss and mitigate risk through training and awareness programs, strict compliance, and investigations.
• Initiate and participate in all risk assessments and inspections (burglar, fire alarm, sprinkler system, etc.).
• Develop programs and initiatives to improve the safety and security of the building.
• Facilitate safety and shrink meetings, develop training initiatives, and present to existing employees and new hires.
• Maintain CCTV, perimeter access systems, and controls.
• Network with local PD and the industry on Loss Prevention issues, trends, and best practices.
• Conduct BAT (breath alcohol testing) and Oral Swab testing as part of our Substance Abuse Program.
• Manage seal control, identify loss trends, and support transportation through inbound/outbound shipments in coordination with Logistics.
• Identify and train direct reports to investigate Auction Site for fraud and counterfeiting of J.Crew merchandise.
• Conduct internal (theft, dishonesty, policy violations, behavioral, accident) and external investigations (cargo theft) and tampered cartons.
• Take the lead on reported potential threats (WPV), complete threat questionnaire, and notify necessary parties in a timely manner, including daily updates to the team on next steps and coordinating police coverage as needed.
• Serve as support for potentially volatile terminations and/or situations.
• Develop, update, and manage Loss Prevention policies and programs, including the interior and exterior of the facility.

Requirements

• Minimum of a 2-year degree required or relevant work experience.
• Must have strong interpersonal skills and can create relationships within the LP department and cross-functional business partners.
• Proven ability to coach, develop, and motivate teams and manage ambiguity and conflict; proven ability to provide feedback and develop others.
• Communicate effectively and confidently both verbally and in writing.
• Must be available to support all shifts.
• Ability to maintain confidentiality.
• Neat, orderly appearance.
• This position will require lifting, carrying, pushing, pulling, reaching, grasping, and stooping, along with the ability to climb stairs.

About the company

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity, and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law.