Loss Prevention Associate

About the role

This is a full-time position responsible for minimizing the bank’s exposure to loss from fraudulent activity. This individual performs a variety of duties and assumes responsibility for monitoring and reviewing fraud items on customer accounts or received by the bank.

Responsibilities

• Responds to and investigates to and investigates all reports of external fraudulent activity to include: Visa, ATM, checks, loans and branch transactions.
• Provides assistance, supports and responds to questions and information needed by bank personnel regarding fraudulent activity.
• Assists with preparation of monthly reports.
• Tracks fraud and reports losses and recoveries monthly.
• Assists in daily monitoring of bank fraud detection systems and partner with other team members with respect to analyzing data and determining fraud trends and developing of fraud schemes.
• Provide consistent quality service to both internal and external customers to meet or exceed bank standards.
• Detect potential or actual fraudulent transactions through analysis of large volumes of transactional data.

Qualifications

• Working knowledge of MS Windows/MS Office (Word, Excel, Outlook) with an aptitude for learning other systems
• Be self-motivated, ability to work independently or in a team, and handle change while being detail oriented
• Intermediate reasoning and communication skills
• Ability to abide by necessary state and federal regulations
• Maintain a high level of confidentiality and exercise independent judgment and analysis
• Be able to sit for extended periods of time with the ability to work in a cubicle environment
• High school degree or equivalent plus 1-year office/administrative experience; previous Fraud, Compliance or banking experience is highly preferred
• Constant use of computer screens; ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear; ability to sit for long periods of time; long periods of typing and repetitive motion; close vision and ability to adjust focus

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.