Loss Prevention Agent - Store 346 - Kent

About the role

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience success. Our winning team pursues excellence while learning and evolving. We develop industry-leading talent because Ross grows when our people grow.

We work together to solve hard problems and find the right solution. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Responsibilities

• Monitor store entrances, exits, sales floor, and checkout areas to identify theft or fraudulent behavior.
• Observe and engage individuals exhibiting dishonest actions to prevent potential loss.
• Utilize CCTV, reporting tools, and investigative resources to detect theft indicators and validate incidents.
• Accurately document incidents, maintain evidence, and provide timely reports to leadership and Investigations teams.
• Partner with leadership and law enforcement to resolve theft cases and support apprehensions when authorized.
• Assist with trespass enforcement for repeat offenders in compliance with company policy.
• Collaborate with internal teams on major theft incidents and contribute to follow-up investigations.
• Identify and report safety hazards and operational vulnerabilities to store management.
• Perform additional duties as assigned to support loss prevention objectives.

Qualifications

• High school education or equivalent required; AA degree preferred.
• Minimum 1–2 years of experience in loss prevention, retail, or security.
• Demonstrated ability to work effectively both independently and within a team in a fast-paced environment.
• Ability to collaborate effectively with internal and external partners, including law enforcement.
• Strong written and oral communication skills.
• Demonstrated ability to build and maintain working relationships with associates at all levels of the organization.
• Excellent customer service skills.
• Demonstrated ability to effectively problem solve with the proper sense of urgency.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to additional background screening, physical examination, fingerprinting, and/or drug and alcohol testing as required.
• Ability to make quality judgment in little to no response time.

Physical Requirements

• Ability to work in an office environment, primarily on a computer.
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files.
• Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically.
• Must be able to travel; will require frequent driving.
• This role requires regular in-office presence, including in-person team interaction, meetings, collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

Pay

The base pay range for this role is $20.29 – $29.30. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.