Loss Prevention Agent

About the role

POP MART, a leading global company in the trend culture and entertainment industry, is seeking a vigilant and proactive Loss Prevention Agent to join the team in the New York area. In this role, you will help protect retail spaces, merchandise, and team members by monitoring store activity, investigating incidents, and promoting a safe and secure environment. As part of a global leader in trend culture and entertainment, you will play a key role in supporting the mission to deliver joy and creativity through iconic art toy IPs. The position requires onsite work five days per week across various retail locations in the Northeast territory (New York, New Hampshire, Connecticut, Rhode Island, etc.).

Responsibilities

• Proactively monitor store activity and surveillance systems to identify suspicious behavior, mitigate risk, and protect company assets.
• Analyze performance metrics, reporting, and shortage trends to identify opportunities and implement strategies that reduce operational loss.
• Partner with store and district leadership to achieve shortage reduction goals and strengthen operational performance.
• Conduct Loss Prevention audits to evaluate compliance, identify opportunities for improvement, and support operational excellence.
• Coach and influence store leaders and associates on Loss Prevention best practices, safety standards, and policy compliance.
• Foster a culture of Loss Prevention by promoting awareness initiatives and ensuring associates have access to effective training and educational resources.
• Conduct investigations, maintain accurate case documentation, and prepare timely reports to support resolution and compliance.
• Promote a safe and secure environment by reinforcing safety, security, and operational policies while responding appropriately to incidents and emergencies.
• Support inventory preparation and quarterly inventory count to help ensure accurate reporting and effective inventory control.
• Build collaborative partnerships across stores and district teams to drive continuous improvement, minimize loss, and enhance customer and associate experience.

Requirements

• 3–5 years of experience in retail, security, or a related field; Loss Prevention experience preferred.
• Strong investigative, analytical, and problem-solving skills.
• Ability to identify trends, interpret data, and develop practical solutions.
• Demonstrated ability to foster collaborative partnerships that drive business performance and support organizational goals.
• Ability to prioritize multiple responsibilities in a fast-paced, multi-store environment.
• Good communication skills and the ability to remain calm under pressure.
• High school diploma or equivalent required; additional training or certification (e.g., LPQ or LPC) is a plus.

Physical Requirements

• Must be able to regularly travel throughout the assigned territory (approximately 75% travel).
• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6–8 hours per shift).
• Ability to bend, kneel, reach, and climb ladders or step stools safely.
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
• Ability to work in a fast-paced environment that may require quick movements and multitasking.
• Ability to work in varying temperature conditions, including stockroom and receiving areas.
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters).

Pay

The base salary range for this position is $75,000 – $85,000 annually. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company’s incentive compensation program.