Loss Mitigation Quality Assurance Supervisor
About the role
RoundPoint Mortgage Servicing LLC is seeking a Loss Mitigation Quality Assurance Supervisor to ensure all Loss Mitigation pre-foreclosure loan workout submissions comply with Government agency, Insurer, and Investor Guidelines. This position manages a team of Portfolio Quality Specialists who review and underwrite loan workouts according to applicable guidelines. The role requires keen attention to detail and experience in a fast-paced environment.
Responsibilities
- Ensure loss mitigation loan workout quality for the entire serviced portfolio.
- Manage and lead a team of up to 8 or more Loss Mitigation Quality Assurance Specialists.
- Assist team with underwriting and ensure each loan workout adheres to applicable Government agency, Insurer, and Investor guidelines.
- Ensure all guidelines are up to date with government agency and insurer requirements.
- Conduct monthly, quarterly, and yearly reviews and calibrations of the managed team.
- Improve and implement department processes and policies pertaining to portfolio quality.
- Review and validate supporting borrower financial documents and compute applicable financial information.
- Review title reports, original loan documents, and valuation information.
- Review applicable net present value models for each loan workout file and ensure input quality.
- Ensure record maintenance quality of applicable loan workout files.
- Meet RoundPoint’s commitment to compliance.
Requirements
- Bachelor’s degree.
- 3-5 years’ experience in leadership and management.
- 3-5 years’ experience in underwriting loss mitigation or origination of mortgage loans.
- Knowledge of PMI, FNMA, FHLMC, FHA, VA, and USDA servicing guidelines.
- Knowledge of Federal and State regulations, including RESPA, TILA, ECOA, and HMDA requirements.
- Knowledge of loan processing, underwriting, and/or closing procedures.
- Strong analytical skills and ability to think outside the box.
- Problem-solving skills and proficiency in Microsoft Word, Excel, and Outlook.
- Fidelity/MSP/LPS/BITB experience preferred.
- Strong sense of urgency in solving problems, meeting challenging deadlines, and achieving goals.
Physical Demands & Working Conditions
- Ability to communicate effectively through speech and hearing, both in-person and over the phone.
- Required to sit for extended periods of time and occasionally stand and walk.
- Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
- Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
- Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
- Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
- The noise level in the work environment is usually quiet to moderate, with no extreme conditions present.
About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to mortgage servicing rights (MSR) as core to its business strategy and future. The combined entity leverages the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies and expanded opportunities in the mortgage finance space.
Founded in 2009, Two Harbors is a leading publicly traded residential mortgage real estate investment trust (mortgage REIT) focused on Agency residential mortgage-backed securities (RMBS) and MSR portfolios, with the objective of delivering attractive risk-adjusted returns to stockholders.
Location: Fort Mill, SC
Employee Status: Exempt
Travel: None