Loss Mitigation Associate

What You Will Do

Help customers navigate challenging financial situations while making a meaningful impact. In this role, you'll manage delinquent accounts from 80+ days past due through charge-off, investigating account status, identifying solutions, and helping drive positive outcomes. You'll collaborate across teams to deliver an exceptional customer experience while ensuring compliance with company policies and procedures.

Success requires strong problem-solving skills, attention to detail, and a customer-first mindset.

Qualifications

• 3 years late-stage collections experience (automotive preferred)
• Utilize approved skip tracing tools, internal systems, and available resources to locate customers and obtain updated contact information.
• Conduct outbound collection activities negotiating payment arrangements, deferrals, and other loss mitigation solutions while balancing customer circumstances and company objectives, including follow up and inbound calls as needed.
• Previous experience in late-stage collections is preferred
• High school graduate or GED equivalent
• Ability to independently manage their time daily to ensure productivity and goals are met
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)